330 views
New Reviewer
0 comments

My appointment with Stanley Steemer was scheduled from 9-1 on a Saturday morning. I expected during that time frame that they would take the time to make sure that my carpet was deep cleaned.

The first thing they tell me is that they will not be able to get all the spots cleaned out of my carpet and have me sign some kind of declaration to this effect releasing them of any liability. They said that they would have to use a hotter steam in order to remove all spots and it "could damage" the carpet. My first thought was, what am I paying you for? I should have cancelled at that point.

I had 3 rooms and a hallway cleaned and they were done in less than an hour. They did not go back over any areas even though I had asked them to do so. It seems that they want to sell you additional services and unless you can watch and see what they are doing, you may not be getting what you paid for. I paid an additional $77 for a deodorizer that was just hand sprayed on and since I did not walk behind the man spraying this treatment, I am not sure that he covered all the areas.

Could have saved some money and done this myself. Also, I believe that another reason they do not do deep cleaning is that they told me that I should have my carpets cleaned 3-4 times a year! That way they can charge you more money!! The next day, I noticed that there were some spots showing on the carpet.

I used a spot cleaner and removed all the spots myself. Also, there was one area where their machine sat that soaked the carpet with water. They did not vacuum that water up. It took me 3 days (with a fan directly on the area) for the area to dry.

Also, they hook up to your water from the outside and use a bathroom toilet for disposal with these hoses running thru your house with the door wide open in 90 degree weather! My carpets look somewhat better but certainly not deep cleaned as I expected from a professional service.

I would not hire them again as I believe that I could get the same type or better cleaning by renting a machine and doing it myself and not be pressured into buying additional services that I may or may not need. For all the advertising this company does, it certainly does not live up to its name!!

Reason of review: Not as described/ advertised.

Monetary Loss: $227.

Preferred solution: Price reduction.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Stanley Steemer Reviews

  1. 201 reviews
  2. 89 reviews
  3. 46 reviews
  4. 13 reviews
  5. 22 reviews
Stanley Steemer reviews