I have used Stanley Steamer for 30 years and have always been satisfied, that is until now. I had my carpets cleaned on 8/22/14.
It took longer to set up the equipment than it took to actually clean the carpets. Quite frankly, the carpets looked no better than before. I decided to wait until they were dry before making a final judgment. Also, there were a number of areas that were not even touched as they were not even damp!
My husband and I are senior citizens, no kids running around etc. Upon close inspection, the "cleaned" carpet was far from clean and flat as a pancake! I called the company immediately, and the gal said she would send a crew the on 8/25 to redo the carpets. I was assured that it would be a different crew.
I received no call before they arrived, and to my chagrin, it was the same person who returned....this time with an attitude.
And the job took less than 8 minutes! Never again.
Review about: Stanley Steemer Cleaning Service.
Reason of review: Poor workmanship.
Monetary Loss: $124.
Preferred solution: Full refund.