My basement flooded and my insurance company sent Stanley Steemer to my home to dry up the water. They tore up my carpet in the basement, the padding, and my walls.
They dried the water but didn't clean the carpet. They left 6 fans and told us they would have to run for 3 days to avoid bacteria growth. The manager Drew was very rude and very unprofessional. He was rude to my husband and the technicians that worked with him.
He came to pick up the fans 3 days later and accused us of stealing four fans. He said he had 10 fans instead of 6. I called customer service to report his behavior and I'm still waiting for a call back. Very unprofessional rude manager.
I can't believe they would send someone like that to your home. It took a week for the Drew to turn in the paperwork to my insurance company and my basement and home is still in a shambles. The worst company ever. Drew came in and took over my home.
He turned off TV's without permission. After we were accused of stealing 4 fans we asked Drew to pack his equipment and leave our home.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Stanley Steemer. The most disappointing about stanley steemer water damage restoration at Stanley Steemer was manager drew attitude and cleaning crew is extremely rude Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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