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Save yourself some trouble...When you allow Stanley Steemer in your house, apartment, office- you have NO IDEA WHO you are letting in your house.BE CAREFUL- or do yourself a favor- hire someone else.

After years of being a happy customer- we hired them (had pre-paid for a year under an annual contract)- to do the usual rooms and then clean the carpet down the basement stairs around the corner to the garage door on November 21, 2017 right before Thanksgiving. Seemed simple enough. Seemed like nice guys. We did not discover until Thanksgiving Day that one of their workers had deposited carpet fibers, sand and sediment in a mini-basement sink.

Thanksgiving Day we tried to dry-vac up debris and water from the mess- We called their emergency #. They came over the day after Thanksgiving- and left 5 blowers, dehumidifier- tried to clean up inches of water- took a wool rug back to their place to clean- all at their expense- Sounds okay- BUT- WE had to hire a plumber to get to the main drain- which he thought was behind the wood panel- had to take apart the wooden base to the sink- snaked 25 feet of drain- and was first-witness to the isolation of the sand, sediment and carpet fibers at that basement sink. We are out thousands of dollars-- In the meantime- SS didn't return calls, emails, etc. We sent them dozens of pictures, affidavit from the plumber- etc.

What a mess! We placed a claim with the Better Business Bureau, MA Attorney General Office- and they haven't even returned those messages. A highly satisfied customer for YEARS has seen them for who they really are- unresponsive, unprofessional and quite frankly disgraceful. There are better alternatives.

You have no idea who you're going to get for workers- and it takes just once- just that one time- and you can end up like us- months later- out $$$$$ and having wasted TONS of time!Stanley Steemer = Bad business practices!

Review about: Stanley Steemer Customer Care.

Reason of review: Damaged or defective.

Monetary Loss: $3450.

Preferred solution: Financial Settlement to make us whole for our expenses incurred due to SS damages done..

I didn't like: Damage done.

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Anonymous
#1435921

Your experience sounds dreadful. Thanks for sharing. You made us think before using the services of Stanley Steemer.

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