Product: Stanley Steemer Customer Care Clear all filters (0 of 27 reviews match)
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We are moving into an apartment and contacted Stanley Steemer to clean 2 rooms and a hallway. Scheduled time was agreed upon, and then the next morning customer service called to cancel claiming technician illness. We advised to cancel service not wanting to reschedule...
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3.0
Product
Stanley Steemer Customer Care
I didn't like
  • Customer serivce
  • Customer service
#1281828
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Stanley Steemer - They do change the number of rooms.

I have used them for years. Seems crews have to verify square footage and estimate number of rooms before starting work. People at call centers never seem to know what they are doing. But they do keep record of each visit and I refer back to previous visit when same area is being cleaned. They adjust to that previous price. A bit of hassle, but it works.
3.7
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Stanley Steemer Customer Care
#1253383
RE my ongoing Stanley Steemer complaint. The corporate office finally agreed to refund my money, and even sent me a "refund approved" statement, tho the refund has not reached my credit card after several days. note - my problem is specifically with STANLEY STEEMER ON...
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Product
Stanley Steemer Customer Care
I didn't like
  • Poor service
  • Poor follow up
  • Lies
#1233556
I contacted Stanley Steemer (via your online order website) in Sandwich Mass, several weeks ago to have my downstairs carpets cleaned. There are a total of three rooms that need to be cleaned. Via your online service I scheduled that cleaning for April 2, 2018 between...
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Product
Stanley Steemer Customer Care
#1219659
Stanley Steemer - Rude Employees and Management
Stanley Steemer - Rude Employees and Management
Hi I can understand your complaint.It may seem odd but in my case, they stole a cable box and wires. They were only here 45 minutes to clean and oxide four ducts. I have proof of the timelines on the phone of when they came and when they left. I received a receipt from...
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Anonymous
anonymous

FIrst of all, your cable box was not stolen. There is NO gain from stealing someone's cable box. Get some help

1.1
Product
Stanley Steemer Customer Care
I didn't like
  • Rude and told me i was worthless
#1203955
Had two men come out to clean one room and hall.Within 2 minutes of entering one suggested I purchase their rug protector spray, which I politely declined. To make this short, he again brought it up and after decking now three times he said, well I can't promise you I...
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1.0
Product
Stanley Steemer Customer Care
I didn't like
  • Rush
  • Service provided
  • Work
#1203841
Here we are in March- Having placed a complaint with BBB and the USAG's office regarding Stanley Steemer- we are prepared to sue. Stanley Steemer's apparent Method of Operations is to turn over complaints to a company, Corvel Corp. CorVel's mission statement reads as...
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Anonymous
Mr. Ammon

"Anonymous" responded to this person's complaint against Stanley Steemer. I was looking for honest reviews- in evaluation between Stanley Steemer and ServicePro. I'm glad I fo...

1.0
Product
Stanley Steemer Customer Care
#1201151
There were two very nice polite black gentlemen who came from the boca raton store to clean our air ducts. There names are listed in the receipt one of them kept me busy and the other stole our cable box with wiring. Finger prints were taken and once the results are in...
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1.7
Product
Stanley Steemer Customer Care
I liked
  • Workmen were polite
I didn't like
  • Work they did
  • Stole me
#1198953
When you allow Stanley Steemer in your house, apartment, office- you have NO IDEA WHO you are letting in your house. BE CAREFUL- or do yourself a favor- hire someone else. After years of being a happy customer- we hired them (had pre-paid for a year under an annual...
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Anonymous
ANNONYMOUS

I'm VERY GLAD that I READ the REVIEWS ABOUT STANLEY STEAMER BEFORE MAKING A HUGE MISTAKE AND ATTEMPTING TO TRY THEM WITH THEIR $99 SPECIAL THAT I KEEP SEEING ON TV!SORRY THAT ...

Anonymous
Anonymous

Your experience sounds dreadful. Thanks for sharing. You made us think before using the services of Stanley Steemer.

1.0
Product
Stanley Steemer Customer Care
I didn't like
  • Damage done
#1180490
I call Stanley steemer to clean my tile floor. They came in and moved my furniture,next they said they had to go get their machine to clean the floor with. They was gone for a long while. I called their office to see what was the problem,I was told they would arrived...
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Anonymous
GjkdhscF

Sometimes they don’t always have what they should and that a miscommunication between employee and manager but you dont have to complain about it we get it you weren’t satisfi...

2.1
Product
Stanley Steemer Customer Care
I didn't like
  • Unprofessional
#1131812