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3.4

I had Stanley Steemer clean my carpets 40 days ago. It looked great when they were done.

I asked they technician if the stains would re-appear once they dried and he said no. Well after about two weeks they did. At first I just chalked it up to them being old and I figured they would come back. But as a consumer I decided to let them know and see how they would handle it.

They said sometimes they come back and there are no guarantees. Well I wish they had said that before I decided to do them and I could have saved myself $149. They also said the time I called them in had expired and there wasn't anything they could do. I will NEVER use them again and suggest you don't either unless you have perfect carpets to begin with.

They stains we had weren't anything difficult. They weren't ink or blood or paint or anything animal related.

Just dirt. So anyway if give them a very poor rating

Reason of review: Poor customer service.

Stanley Steemer Cons: Customer service dept.

Location: Holtsville, New York

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As a carpet cleaner that runs a service not affiliated with Stanley actually I'm a competitor, there is a thing called wicking: it involves stains such as liquids that have previously been cleaned from the surface fibers but settled in the padding below, the carpet fibers act like the wick of a kerosene lamp.

Also no cleaning technician would guarantee 100% removal of all stains

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