Stanley Steemer Carpet Cleaning Service Reviews

Stanley Steemer Carpet Cleaning Service 1 of 7
1.5
(38 reviews)
Price Affordability
Value for money
Product or Service Quality
I had Stanley Steemers clean my hallway and stairs carpeting, two large area rugs and two runners, they all looked fairly clean when the men from Stanley Steemers left, however about two weeks post the cleaning, all the spots on the carpeting " reappeared". I recently cleaned the same carpets with a foam cleaner that I purchased at the supermarket and my carpets became cleaner than SS . I'm writing to alert others that perhaps Stanley Steemers...
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1.0
I didn't like
  • Carpet cleaning
#904341
Stanley Steemer - Terrible job ripped off my 80 year old mother
Stanley Steemer - Terrible job ripped off my 80 year old mother
Stanley Steemer - Terrible job ripped off my 80 year old mother
Stanley Steemer - Terrible job ripped off my 80 year old mother
Stanley Steemer - Terrible job ripped off my 80 year old mother
My mother lives in a older manufacter home she is almost 80 ,they charged her 555.00 to clean her living room which is only 12 x15 ,they charged for 2 hall ways which one is not even a hallway it is part of the room she just has 2 chairs sitting in the room that makes it look divided ,the other is a 2x3 area in front of her bathroom door ,they also cleaned a bucket seat swivel chair in her motor home and a small fold up couch bed.they did a...
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1.7
I didn't like
  • Did not return to fix the problem
#903644
They quoted my husband one price and when they arrived they gave us another price. The service crew is too quick and they sprayed deodorant that was a bit too strong. Only one tech wore the booties to protect our flooring the other one did not...both should have worn their booties since we have hardwood flooring in the rest of the house. The crew is friendly but to quick to finish. We are going to wait and see the carpet once it is dry. So far...
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Anonymous

Anonymous Lol, I have had assistants that put booties on first thing in the morning and wear them for 10 hours never changing the bootie. The assistant runs through mulch and other ***....

1.5
I liked
  • Technicians were polite
I didn't like
  • Bait and switch original price
#900020
My Aunt had Stanley Steemer come and clean the 3 rooms for 99 dollars. I told them that she had a couple of spots where her sister had accidents,because she has Alzheimer's and that the lady we talked to when we ordered their services said they would use a special bacterial solution on them at no cost.Thier response was it would cost an extra 25 dollars per spot,so my aunt agrees.I watch the guy go out to the truck and remove the hose where the...
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1.8
I liked
  • One worker
  • Workmen were polite
I didn't like
  • One worker
  • Work
#899713
They just cleaned my carpet and Im not happy at all with the job they did. It almost looks the same as before. The heavy trafick area are the same. I thought they have cleaning products that take care of stuff like that .Its a big firm I thought they know what they doing, but they dont. Im very unhappy with them. We paid a lot of money for that. Im going to call them about that. Its just sucks thats all..
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Anonymous

Anonymous You should post pics. Sometimes it is the quality of the cleaner and sometimes it is you haven't taken care of your carpet. A professional looking at the pic can tell the diff...

Anonymous

Anonymous If you have a high traffic area on your carpets then the fibers break down over time which causes it to look darker than the rest. Also, the padding under the carpet takes mor...

The technicians arrived at my home and left!I called and was told bc a kid answered the door. My son is 18. They didnt talk to him to even ask if an adult was home. The manager Ray Lisotta, managed the situation by telling me he would not send anyone at all bc i was upset (hostile he called it). I prepared for my service, rearranging my furniture and schedule other things to do today around this disaster!!! I have also contacted corporate. Hope...
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Anonymous

Anonymous You should have been home. Do you live in a bubble that you can't understand this? Most people do.

Anonymous

Anonymous Why should a tech deal with your kid? You are obviously difficult. If they had done the job we guarantee you would've bitched anyway. They saved their time and effort.

Stanley Steemer came out and cleaned my mom's carpets. The carpets looked great when they were wet. The crew left and guess what happened after the carpets dried? Gum spots reappeared within one week. And, eight weeks later ... Several big brown spots appeared. The company will not come out and retreat the carpet, because I did not call back within a week or 10 days. Their customer service is terrible. Don't ever use Stanley Steemer. ...
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Anonymous

Anonymous Gum spots don't reappear, they never went away.. Swallow the gum or throw it away. Don't mash it into the carpet. I guess, if it's in your mom's carpet....she didn't teach you...

Stanley Steemer of Marlboro, MA cleaned carpets on the first floor of my home for $597 (much more than anticipated). They also flooded my house with so much carbon monoxide that I have to vacate for over 2 hours while the Fire Department brought in industrial fans to clear the poison. The firefighters had to wear protective gear to enter unavoidably re-soiling my wet carpets. If my alarm had failed, I would be dead. Stanley Steemer's response?...
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Used the company for "special" three room carpet cleaning special" and cleaning of leather furniture. These were on the original quote of $345 for both. I added protection for 1 of the rooms and asked them to clean to area rugs. Final bill = $982.65 presented while on phone with client. Called to complain and basically...hate it for you. Their excuse for charging $140/each to clean 14 x 20 rugs was the square footage; however, the square...
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Stanley Steemer Carpet Cleaning Service Review

#908238
2.4
Had carpets in 2 bedrooms cleaned. I thought they'd clean under the chest and dresser but they did not. For $149, I could've done, and have done, a better job myself. They were done in 15 mins. Seriously? Not a job done well. Guys were nice but I'm disappointed in their work.
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Stanley Steemer Carpet Cleaning Service Review

#895794
1.0
About a month ago I had Stanley Steamers come out and they didn't clean my rugs what's so ever. I am so upset I had to throw my expensive area rug out. Now they won't even call me back or give me my money back. Over 200.00 rug gone. My goodness if I don't hear from them soon I am reporting this to the BBB this is ridiculous.
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Stanley Steemer Carpet Cleaning Service Review

#893257
1.0
DO NOT USE THIS COMPANY! They are worthless. Carpets were not cleaned the way they should be. Never removed the dirt as promised smelled. I called them to come back they refused and guy hung up on me. Im calling Better Business Bureau on the Clifton NJ one. Spent over $230.00
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Stanley Steemer Carpet Cleaning Service Review

#856039
I am very pleased with the three young men who cleaned my stairs and carpets on saturday morning. They were polite and very proffessional. The carpet looks great. Thanks again
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Stanley Steemer Carpet Cleaning Service Review from Staten Island, New York
They were here Thursday night and I didn't think my carpet was clean because of a funky odor that lingered. Also the carpet was saturated when they left. Why would steam cleaning leave the carpet so wet so Saturday morning I decided to go it again myself with a machine I purchased for $150 they charged me the same for one room. See picture for my results. What a rip off. .
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Anonymous

Anonymous Same thing happened to me. I had them clean my tile and my sofa. I can do this all myself with pretty good results but I wanted a deep steam clean. I figured my tile and grout...

Anonymous

Anonymous Unfortunately, the tiny Lil pic doesn't do justice.. but your carpet looks crazy *** dirty. Did you upgrade for the enzyme treatment? You should probably take care of your ca...