Stanley Steemer Carpet Cleaning Service Reviews

Stanley Steemer Carpet Cleaning Service 1 of 7
1.5
(38 reviews)
Price Affordability
Value for money
Product or Service Quality
The worst company I've ever used!!!! A nightmare to say the least, They damaged my silk carpet..When my carpet was returned it was a totally different color with three big round stains..I called company and they said they would send out a manager to look at carpet in which they failed to do, and instead they sent a tech to interrogate me to find out if we had pictures of the prior condition of carpet...very clever..They called me back asking if...
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I am getting a lot of splotches all over my carpet after it was cleaned. I haven't said anything before now but this is rediculous. Not happy at all. I can clean it everyday and they keek coming back. It never did it before the use of stem and the guard were applied.there were three of us in the Dover-Foxcroft area that had ours done on the same day to get a special deal. One lady was satisfied and two of us who were not. I cannot...
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Stanley Steemer - Carpets cleaned Wed. Sept. 14th.  Today, Friday the 16.
Stanley Steemer - Carpets cleaned Wed. Sept. 14th.  Today, Friday the 16.
now that the carpet is dry, it looks horrible. It looks like it wasn't even cleaned! Discusted! We have used Stanley Steemer services for several years. I am extremely disappointed with the service I had on Wednesday September 14th 2016 at 9:30am. I'm sorry to say, I will not be using their services any longer. Not only that issue, the technician I had that day was extremely pushy. I had to repeat NO thanks several times. We are having a...
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Anonymous

Anonymous Btw, the person they sent to redo your carpets was not paid for his work. The first crew was. Sad. They pay commission, per job. Redos are free work for the crew doing it. Fee...

I booked an appointment online and the #42 store of Gainesville, VA crew came out to steam clean an area rug and 3 bathroom tiles.The team did arrive at the start time of the appointment. However, they first came in to inspect the items/areas to be cleaned and gave me a long lecture/disclaimer about how they do guarantee any kind of difference or cleaning of what they do. Of course I had to sign that I acknowledge this. They used a very small...
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Anonymous

Anonymous Stanley Steemer employees are plied by their managers daily on sales sales sales. People are demoted if the sales aren't there.

I planned my entire evening around these carpet cleaners to come and clean the carpet, they got here and refused service because it apparently was wet, as judged by a machine they had. How much sense does that make? Zero. They were going to get it wet cleaning it anyway! smh well that was a waste of time. Stanley Steemer just lost a customer. They also refused to clean my sofa which was scheduled as well. The men were professional about it, and...
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I am definitely not satisfied with the cleaning of my carpet here in washington dc. The 2 man team arrived at 11a.m. even though the window says 8-12. They did a quick inspection of my carpet and I asked if they could do anything to remove the dirty spots on my carpet. They did not give me a definite answer. Of course they went on to do the cleaning. After the job was done, I was very disappointed. The dirty spots spread even more to the other...
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Anonymous

Anonymous 11 AM is in the window time frame they gave you of 8-12

Very dissatisfied with Stanley Steemer. They ruined my bedroom carpet with their enzyme treatment. I only complained when they kept sending me e-mails, however i was told they did nothing wrong without even coming out to look. In addition one of their technicians removed a Glad Plug In and laid it on my end table, ruining the finish where the oil leaked out. Told them to remove me from e-mail, but got another one today. Worst company ever, I...
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Just had tile and grout steam cleaned and color sealed.Grout sealant went everywhere including on the tiles, on my kitchen table and door jam. They scraped off some of the excess but lots of places were missed and several places were not evenly grouted. Steam cleaning caused carpets in four rooms to be soaked at the entrance. I have used a whole roll of paper towels to try to dry up the carpets and they are still soaking wet. Very unhappy with...
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Stanley Steemer Carpet Cleaning Service Review from Gloucester City, New Jersey
I hired Stanley Steemer because I thought they are professional carpet cleaners. However I was wrong. They are a total ripe off. I had some dog pee stains from the renters that rented my house...the representative I spoke on phone said that they use some kind "enzymes" that take away tough stains like pee, vomit, etc..and I can request that for additional cost at the time of service. Two guys came to clean my carpet. I asked him about the...
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Stanley Steemer Carpet Cleaning Service Review

#924730
Worst dispatch ever. They dont call when their on the way. The employee dont deodorize or scotch guard even though they charge you for it abd the 2 kids who showed up were high as a kite. I will never again use them after this experience
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Stanley Steemer Carpet Cleaning Service Review

#918963
I had stanley steamer come to Chicago Speedway to clean the carpets on my motorhome. First there estimate was high. I have had it cleaned at least 3 times in the last year. I had to show them over and over the spots they missed. They said after it dries it will be clean. Didnt happen. I am now spot cleaning the spots. Bad attitude and *** poor performance.
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Stanley Steemer Carpet Cleaning Service Review

#913903
3.2
Had ground in dirt and grease in my carpet - Stanley Steemer said that's as good as it gets - Carpet One Interior cleaning services got it all out! Need I say more!
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Stanley Steemer Carpet Cleaning Service Review

#909783
2.9
Pretty bummed. Typically have had great results. This time around, the girl only took like 3 minutes to clean our hallway. I hired them because we had issues with puppy potty training. Not even 24 hours later the carpets are dry and now the whole house smells like dog urine.
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Stanley Steemer - Residential carpet cleaning
They pointed out the need to have the carpet stretched because of the visible wrinkles in the carpet. They even reminded us of the slippery floors and all. Phill was very diligent in making sure things went very smooth. They even offers to show the fancy cleaning equipment in the shiny van. Very happy with the cleaning and the service provided. We understand we can request the same crew can be called out for the next cleaning. Great stuff....
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5.0
I liked
  • Finished product
  • Timely service
  • Technicians were polite
#904392