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RE my ongoing Stanley Steemer complaint. The corporate office finally agreed to refund my money, and even sent me a "refund approved" statement, tho the refund has not reached my credit card after several days. note - my problem is specifically with STANLEY STEEMER ON...
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I didn't like
  • Lies
  • Poor follow up
  • Poor service
#1233556
When the carpet dried it looked the same I had the scotch guard and deodorizer also it cost me 639.25 dollars I should of got right back with them now it’s getting dirty faster since they cleaned it and the carpet isn’t even 2 years old! I wont ever use them again I am...
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#1232873
We had Stanley Steemer come to our home on 11-9-17, and while I did report a positive review on the cleaning process, but a negative review with the time the carpet took to dry--I was told it would dry within 24 hours, well hell's bells, it took two and a 1/2 days to...
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MagnificentShrimp
MagnificentShrimp

Read my review on duct cleaning and carpet cleaning, will NEVER use them again !

#1230319
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Staten Island Stanley Steemer’s

Never had carpet beetle until Stanley Steemer. Am pissed thank you Stanley steemer
1.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1228605
Fourth in a series about Stanley steemer providing exceptionally poor service, failing to correct it, then refusing to refund my money. The corporate office has informed me that I will be refunded my money. The corporate office also said that the branch office that...
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1.0
I didn't like
  • Quality or work followed by horrible customer service
#1227295
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Stanley Steemer - $99 for 10 minutes

Waited from 1-5, 4 hours. Finally showed at 5:15. Started extractor at 5:25. Were done with my 2 rooms by 5:35. $10 a minute. Their oun website says 20 mins per room. Carpets are still dirty. $30 tip in my pocket dropped to $12. Been using Stanley Steemer for over 20 years, will never call them again.
1.6
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1227169
Stanley Steemer.He put me in a situation. They were late and did not call and then had the nerve to want to reschedule because their truck was to big to fit in my parking lot. *** LAZY *** I had did a lot of work to prepare for the carpet to be cleaned. I also had my...
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I contacted Stanley Steemer (via your online order website) in Sandwich Mass, several weeks ago to have my downstairs carpets cleaned. There are a total of three rooms that need to be cleaned. Via your online service I scheduled that cleaning for April 2, 2018 between...
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#1219659
I called Stanley steamer and I was misled about the 3/20/2018 special on television. There is no $99.00 special but there is a$115.00 special. Why do companies play games to get customers
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Anonymous
John doe

Because all Stanley steemers aren't the same there's a difference between franchised and corporate. Different owners, different geography, different cost of living... A lot of...

#1215131
I booked and had confirmed an appointment for today through the online site. I spent the morning getting ready for the cleaning and waited through my appointment time 11-1. No one came. I called and was told that they just hadn’t checked online. If this is a way to...
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#1214142