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I saw the ad for the $99 special and went on-line to order it, also I told them I needed the stairway cleaned also, they told me the price would be $173, so I emailed back and said what happened to the $99 special and they said it would be applied at time of service....
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Company wrote 0 public responses to the review from Sep 26, 2014.
Anonymous
Kelvint

Not misleading you have to ask what the $99 special is.

Anonymous
cAROLYN

Bad for business to mislead the public!

Terryville,Connecticut
#538890
Stanley Steemer Crushed My Cat's Foot
On August 27th, Stanley Steemer come to our home to clean the carpet in our basement. They were 20 minutes early and we didn't have time to get the cats out of the way. We told them very clearly - be careful with the cats. They started the job immediately, obviously...
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Company wrote 0 private or public responses to the review from Sep 13.
gbert
gbert

The cat is your responsibility. I have used Stanley Steemer, they are very qualified and careful. You should have removed all animals prior to the start.

1.0
I didn't like
  • Severely injured my cat
#1355004
Stanley Steemer - HORRIBLE tile cleaning
Stanley Steemer - HORRIBLE tile cleaning
Stanley Steemer - HORRIBLE tile cleaning
Stanley Steemer - HORRIBLE tile cleaning
There's not enough words to describe how upset I am. Let me be clear - this is not about the technicians...they did a great job - its about the BROKE equipment they used on our tile. The carpet looks great. Upon paying (and as the tile started to dry) I noted some...
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Company wrote 0 private or public responses to the review from Nov 07.
5.0
#1395874
Stanley Steemer - DO NOT LET THEM CLEAN YOUR AIR DUCTS !!!
Stanley Steemer - DO NOT LET THEM CLEAN YOUR AIR DUCTS !!!
Stanley Steemer - DO NOT LET THEM CLEAN YOUR AIR DUCTS !!!
Stanley Steemer - DO NOT LET THEM CLEAN YOUR AIR DUCTS !!!
They came down from Traverse City, we live in michigan. They cleaned our carpets but left them so wet they were still damp after 2 days and developed a dank sour smell. We had to buy 2 home air purifiers to get the smell out. The very worse was they made us all,...
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Company wrote 0 private or public responses to the review from May 15.
3.0
I didn't like
  • Job they did
#1256594
Almost twice the quoted price and was there a total of 23 minutes. the spots were all there when they left. they charged .78 cents a square foot and the guy was going to call 30 mins before he arrived but did not therefore my assistant was closer so she met him and I...
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Company wrote 0 private or public responses to the review from Aug 23.
1.3
#1336731
Stanley Steemer - Stanley Steamer destoried my Hardwood floor
Stanley Steemer - Stanley Steamer destoried my Hardwood floor
Stanley Steemer - Stanley Steamer destoried my Hardwood floor
Thought I'd try having Stanley Steamer clean my pre-finished hardwood floors. They looked cleaner and shinier at first when they left , but the morning I started noticing blotchy finishes, & missed spots. I called and they said they couldn't redo them for another week....
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Company wrote 0 public responses to the review from Apr 09, 2017.
Anonymous
Jlk

The exact same thing happened to me & my floors are only three years old! They want to come back out to “fix it” but I’m hesitant. Not sure what to do at this point. Has any...

Anonymous
Anonymous

Customers like you are the reason why many company's won't touch hardwood floors. Old aged floors, probably damaged already. Just looking to put the bill of replacing them on ...

1.3
I liked
  • Workmen were polite
I didn't like
  • Did not have the knowledge to not do damage to my floor
#1032038
What a great deal, so I thought. the lady that helped on the phone was great and efficient but then they arrive at the home and it takes the 30 to 45 minutes and our carpets were bad. I was amazed at how fast they were until I heard the price , which was already...
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Company wrote 0 private or public responses to the review from Nov 19.
#1403949
Stanley Steemer - Most unprofessional team they’ve ever sent.
Stanley Steemer - Most unprofessional team they’ve ever sent.
Stanley Steemer - Most unprofessional team they’ve ever sent.
Stanley Steemer - Most unprofessional team they’ve ever sent.
I’ve used Stanley Steemer over many years with good results. Unfortunately it’s always different men on each visit. But this last cleaning On March 2018 was very unprofessional. The team consisted of a friendly young woman who showed lack of experience and was very...
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Company wrote 0 private or public responses to the review from Apr 16.
Anonymous
This idiot thinks she slick

First of all that can’t be from the machine they used it doesn’t go up that high. It stays low to the frown so you clearly did it to your own wood.

2.9
#1234654
Show

Stanley Steemer - Lying advertising wasted my time

I recently saw ad for Stanley, 3 rooms for $99. This is same as i have done every couple years for last 6 years. when i call today they raised price to $125. I am NOW going with Sears carpet cleaning now after they waisted my time. I am retired - my SS has not increased 25% in last 6 years. Why put lying advertising on TV?
Company wrote 0 private or public responses to the review from Dec 05.
1.5
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I didn't like
  • Lies about price for 3 rooms
#1415656

Contact Stanley Steemer

Mailing Address:
Stanley Steemer International, Inc.
5500 Stanley Steemer Parkway
Dublin, OH 43016
USA
Phone:
(800) 783-3637
More
I hired them to clean and deodorize my Living room carpet. They advertise that they put the furniture back on the carpet because it's almost dry after cleaning. He said he couldn't put the furniture back because it was too wet. It was VERY wet. It dried in 36 hours....
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Company wrote 0 public responses to the review from Nov 20.
Anonymous
Alice Marshall

I had them do my carpet on Monday, didn't clean carpet or chair good, same stains were there from before. As of today, Wednesday 11/28 still had wet spots and I have my heat o...

#1404112