Most helpful reviews first
I saw the ad for the $99 special and went on-line to order it, also I told them I needed the stairway cleaned also, they told me the price would be $173, so I emailed back and said what happened to the $99 special and they said it would be applied at time of service....Read more
Company wrote 0 public responses to the review from Sep 26, 2014.
Resolved: Stanley Steemer Crushed My Cat's Foot
On August 27th, Stanley Steemer come to our home to clean the carpet in our basement. They were 20 minutes early and we didn't have time to get the cats out of the way. We told them very clearly - be careful with the cats. They started the job immediately, obviously...Read more
Company wrote 0 private or public responses to the review from Sep 13.
I didn't like
- Severely injured my cat
There's not enough words to describe how upset I am. Let me be clear - this is not about the technicians...they did a great job - its about the BROKE equipment they used on our tile. The carpet looks great. Upon paying (and as the tile started to dry) I noted some...Read more
Company wrote 0 private or public responses to the review from Nov 07.
They came down from Traverse City, we live in michigan. They cleaned our carpets but left them so wet they were still damp after 2 days and developed a dank sour smell. We had to buy 2 home air purifiers to get the smell out. The very worse was they made us all,...Read more
Company wrote 0 private or public responses to the review from May 15.
I didn't like
- Job they did
Almost twice the quoted price and was there a total of 23 minutes. the spots were all there when they left. they charged .78 cents a square foot and the guy was going to call 30 mins before he arrived but did not therefore my assistant was closer so she met him and I...Read more
Company wrote 0 private or public responses to the review from Aug 23.
Thought I'd try having Stanley Steamer clean my pre-finished hardwood floors. They looked cleaner and shinier at first when they left , but the morning I started noticing blotchy finishes, & missed spots. I called and they said they couldn't redo them for another week....Read more
Company wrote 0 public responses to the review from Apr 09, 2017.
- Workmen were polite
I didn't like
- Did not have the knowledge to not do damage to my floor
What a great deal, so I thought. the lady that helped on the phone was great and efficient but then they arrive at the home and it takes the 30 to 45 minutes and our carpets were bad. I was amazed at how fast they were until I heard the price , which was already...Read more
Company wrote 0 private or public responses to the review from Nov 19.
I’ve used Stanley Steemer over many years with good results. Unfortunately it’s always different men on each visit. But this last cleaning On March 2018 was very unprofessional. The team consisted of a friendly young woman who showed lack of experience and was very...Read more
Company wrote 0 private or public responses to the review from Apr 16.
Stanley Steemer - Lying advertising wasted my time
I recently saw ad for Stanley, 3 rooms for $99. This is same as i have done every couple years for last 6 years. when i call today they raised price to $125. I am NOW going with Sears carpet cleaning now after they waisted my time. I am retired - my SS has not increased 25% in last 6 years. Why put lying advertising on TV?
Company wrote 0 private or public responses to the review from Dec 05.
I didn't like
- Lies about price for 3 rooms
I hired them to clean and deodorize my Living room carpet. They advertise that they put the furniture back on the carpet because it's almost dry after cleaning. He said he couldn't put the furniture back because it was too wet. It was VERY wet. It dried in 36 hours....Read more
Company wrote 0 public responses to the review from Nov 20.
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