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Stanley Steemer in Hoover, Alabama - They suck!

Previously I had used smaller company and they always did a decent job on my carpets. This time I went with Stanley Steemer of Belefonte, PA and they did not do a good job. I called and they came back the next day and cleaned the carpets again. Didn't make much of a difference so we spent 3+ hours using our Bissell carpet cleaner and STORE bought cleaning solution and we did a better job! Called Stanley, after insulated me by implying I have cheap carpet (Which I do NOT) he refused me a refund. If this is their idea of a customer service policy, they need to take a second look! Any way, my advice is use small local cleaners OR Spend $350.00 for a Bissell and do it yourself before hiring these fools!
1.4
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
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#1424088
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Stanley Steemer - The suck

Previously I had used smaller company and they always did a decent job on my carpets. This time I went with Stanley Steemer of Belefonte, PA and they did not do a good job. I called and they came back the next day and cleaned the carpets again. Didn't make much of a difference so we spent 3+ hours using our Bissell carpet cleaner and STORE bought cleaning solution and we did a better job! Called Stanley, after insulated me by implying I have cheap carpet (Which I do NOT) he refused me a refund. If this is their idea of a customer service policy, they need to take a second look! Any way, my advice is use small local cleaners OR Spend $350.00 for a Bissell and do it yourself before hiring these fools!
#1424087
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Stanley Steemer - Negative Experience

I am not a negative person , But-------- we had our carpet and furniture cleaned last month. Neither the carpet or furniture after dried was clean. I had to clean places on furniture that was missed. You could see lines where the service persons hit and missed. We payed over $400 for what? I am very dissatisfied and will not use your company again.I should have learned my lesson the last time i used your company, because it was just a c- job. Really would like to b compensated for not a job well done.
1.0
Details
Product or Service Quality
Value for money
#1422755
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Stanley Steemer - Grout cleaning

They sent two men(barely) that spent roughly 5 minutes cleaning 12x12 kitchen and said they were done! I came in to inspect and saw they didnt do ANY inside corners under cabinet doors or in front of stove or fridge. They tried telling me it wouldnt come clean. I said"show me" sure enough it came clean with a little effort!BAD!!!! LAZY LAZY LAZY!!! NEVER AGAIN! DIDNT CLEAN UNDER FRIDGE !!
2.0
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Price Affordability
Staff
Value for money
#1420926
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Stanley Steemer in Syracuse, New York - Lying advertising wasted my time

I recently saw ad for Stanley, 3 rooms for $99. This is same as i have done every couple years for last 6 years. when i call today they raised price to $125. I am NOW going with Sears carpet cleaning now after they waisted my time. I am retired - my SS has not increased 25% in last 6 years. Why put lying advertising on TV?
1.5
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I didn't like
  • Lies about price for 3 rooms
#1415656
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Stanley Steemer - Special?

If you call make sure you get all the details up front, or you will be in for a surprise.
#1411811
I hired them to clean and deodorize my Living room carpet. They advertise that they put the furniture back on the carpet because it's almost dry after cleaning. He said he couldn't put the furniture back because it was too wet. It was VERY wet. It dried in 36 hours....
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Anonymous
Alice Marshall

I had them do my carpet on Monday, didn't clean carpet or chair good, same stains were there from before. As of today, Wednesday 11/28 still had wet spots and I have my heat o...

#1404112
What a great deal, so I thought. the lady that helped on the phone was great and efficient but then they arrive at the home and it takes the 30 to 45 minutes and our carpets were bad. I was amazed at how fast they were until I heard the price , which was already...
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I had my tiles in my basement supposedly cleaned and sealed. But after i watch the way they we doing the job I declined the sealant. They scrubbed the floor and dried it in about 20 minutes and the tiles still have spots on them. I don't recommend Stanley steemer...
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1.1
I didn't like
  • Poor service
#1399634

Contact Stanley Steemer

Mailing Address:
Stanley Steemer International, Inc.
5500 Stanley Steemer Parkway
Dublin, OH 43016
USA
Phone:
(800) 783-3637
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Featured
Stanley Steemer - HORRIBLE tile cleaning
Stanley Steemer - HORRIBLE tile cleaning
Stanley Steemer - HORRIBLE tile cleaning
Stanley Steemer - HORRIBLE tile cleaning
There's not enough words to describe how upset I am. Let me be clear - this is not about the technicians...they did a great job - its about the BROKE equipment they used on our tile. The carpet looks great. Upon paying (and as the tile started to dry) I noted some...
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5.0
#1395874