Stanley Steemer
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Stanley Steemer Overview
Stanley Steemer has 1.8 star rating based on 373 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Timely service, Came on day promised, Technicians were polite.
Cons: Cleaning of carpets, Customer service, Service.Recent recommendations regarding this business are as follows: "do not leave your home, and if the work is done incorrect. please know that they don't do refund. I wasn't explained", "Do not hire", "Make sure employees are trained for the job they are performing.", "Make sure technicians don’t seem to be on drugs, make sure that you turn power off to the system yourself, do not leave their technicians side while they are in your home", "Choose another company. Can't be any worse than Stanley Steemer".
Stanley Steemer has 1.8 star rating based on 373 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Timely service, Came on day promised, Technicians were polite.
Cons: Cleaning of carpets, Customer service, Service.Recent recommendations regarding this business are as follows: "do not leave your home, and if the work is done incorrect. please know that they don't do refund. I wasn't explained", "Do not hire", "Make sure employees are trained for the job they are performing.", "Make sure technicians don’t seem to be on drugs, make sure that you turn power off to the system yourself, do not leave their technicians side while they are in your home", "Choose another company. Can't be any worse than Stanley Steemer".
Most users want Stanley Steemer to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Stanley Steemer Reviews
"Rude Conversation"
They came out to clean my house carpets, I have cameras all over my home , when I reviewed footage one of the techs was saying why do people who have small...
"I hired Stanley Steamer company to clean my floors and carpets throughout the home. I had so much confidence in them that I paid the workers and left. The next day when I return home, I saw blue dots"
I hired Stanley Steamer company to clean my floors and carpets throughout the home. I had so much confidence in them that I paid the workers and left. The next...
Milledgeville, Georgia
Rude Conversation
Terryville, Connecticut
They mislead you with that $99 special
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ruined my area rug
- See comments
Preferred solution: Compensation for ruined rug
User's recommendation: Find someone else to clean your rugs
Wesley Chapel, Florida
I hired Stanley Steamer company to clean my floors and carpets throughout the home. I had so much confidence in them that I paid the workers and left. The next day when I return home, I saw blue dots
User's recommendation: do not leave your home, and if the work is done incorrect. please know that they don't do refund. I wasn't explained
Sloppy and unprofessional
User's recommendation: Do not hire
Cheadle, England
Stanley Steemer service personnel sent our to my property on 7/31/23 did not do a professional job on my floors.
Preferred solution: Full refund
User's recommendation: Make sure employees are trained for the job they are performing.
Sneedville, Tennessee
After cleaning my 6 year old system that was cooling perfectly fine leaked 5 lbs. of refrigerant out in 3 days.
User's recommendation: Make sure technicians don’t seem to be on drugs, make sure that you turn power off to the system yourself, do not leave their technicians side while they are in your home
Saint Paul, Minnesota
Tech arrived only to promptly leave!
User's recommendation: Choose another company. Can't be any worse than Stanley Steemer
A very unsuccessful return phone call & as a 68 year old female had to help a very young man to move furniture................. NO way would I use them or reccommend them to anyone. Now after 4 emails & 3 attempts to contact all as failed
Saint Paul, Minnesota
Tech arrived with no tool(s) to remove vents.
User's recommendation: Don't bother
Sussex, New Jersey
WAY WAY OVERPRICED for what they do!!
User's recommendation: Do Not Recommend!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Carpet appears untouched after cleaning.
- Awesome tech
Preferred solution: Just clean the rug please.
User's recommendation: Just clean the rugs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Upset
- All good
- Only this one issue
Preferred solution: Nothing.
User's recommendation: Five stars good people
Petersburg, Virginia
Not happy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toledo, Ohio
Charges
Preferred solution: Price reduction
Grover Beach, California
STANLEY STEEMER BROKE INTO MY HOME
- Came same day
Preferred solution: Full refund
Albuquerque, New Mexico
Poor job, missing items
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Don't bother With the "deodorizer" treatment. The guy has a spray bottle with something like febreeze in it and he walks around the room and spritzes a few times.
Buy a bottle of febreeze and do it yourself in less than a minute. It only lasts a day anyway and the odor just comes back, then you have to do it again.
I had my Duct cleaned by Stanley Steemer they did a GREAT job, The air Duct Techs were very knowledgeable of their job.
I have had this company clean my carpets for years. They do a nice job.
Stairs are always extra. Carpet post cleaning treatments are extra.
You may also share your experience with Stanley Steemer customers as well as the company top management by posting your comments via the company social networks. All contact information is available on the Stanley Steemer Contacts tab on the Pissed Consumer website.
I was going to call them, but nevermind... i will do it myself.
If it's a $99.00 special for 2 rooms why isn't a tiled kitchen floor considered a room? I wanted my walk way cleansed and my kitchen floor done.im not paying $200.00
Two rooms of carpet. Dumb ...
Tile is a whole new beast.
You are either really dumb or living in your parents basement. Go flip a sign.
I find ALL the people on the phone so ready to take your money, however price quoted NEVER when payment was due at the end of cleaning carpets, area rugs. Errrrrrr! They are very INEPT, period.....
People on the phone don't take your money. They send a crew to access your dirty situation. You either agree or don't.
I was going to order the 3 room $99 special , but after reading the reviews and the lack of SS to set the price before service ( they say the special will be applied at time of service) , I will not be utilizing SS for my carpet service