395 views
0 comments

I've owned rental property for the past 30 years and have had Stanley Steemer clean a lot of homes for us. Today 11-21-15 in Jacksonville NC one of our tenants had the carport cleaned as their final clean up and check out.

The floors were so wet that when we walked on the floor you could hear the water squishing up between your toes. Now the tenants are setting on the front porch, Budget truck loaded and ready to get out of town, so of course they were happy with the job, it isn't there floors. I called the area representative Kyle, and was told that it was ok, it would dry. After trying to get them to come and get some more water up, he ask, well is it up above your feet ????

I'm 63 years old and have had plenty of carpets cleaned, they left the floors too wet. If you leave it too wet you run the risk of mold & mildew not to mention buckling the floors. Mr Kyle refused to send someone out and talked to me as if I were a kid and knew nothing about cleaning carpets. He continued to tell me it would dry and that he has cleaned a lot of carpets and it was not left too wet.

I called twice to no avail.. Very poor customer service I sayโ€ฆStanley Steemer will never do another rental property that I own, and I plan to tell anyone who will listen to the account of bad service. Yes the tenants were happy, they were sitting on the porch waiting to be checked out and then leave for their new home. I own the property and know when too wet is too wet.

Stay clear of Stanley Steemer, they are in and out too fast and they don't care how wet they leave your homeโ€ฆ..after all as they told me: it will dry. Really ?? I would check for another floor contractor if I were you, and my family will never have them in another home.

We plan to specify in all our rental agreements from now on that Stanley Steemer is banned from cleaning any floors in the property we own. Buyer be wareโ€ฆthey are a hustle, in an out for the fast buck and will not come back if you have a problemโ€ฆ.

Reason of review: Bad quality.

Preferred solution: Well I've already been told by the expert that I don't know what I'm talking about, so there is no real solution except stay off all our properties.

Stanley Steemer Cons: Would not return to fix problem.

Location: Jacksonville, North Carolina

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Stanley Steemer Reviews

  1. 201 reviews
  2. 89 reviews
  3. 46 reviews
  4. 13 reviews
  5. 22 reviews
Stanley Steemer reviews