We had a badly stained carpet and had Stanley Steemer to clean it. We had previously had them clean for us and they always gave us a good effort and good results.
They were finished very quickly and called us to come where they showed that they couldn't get the stained area by what seemed to us to be a half-hearted effort. They wanted a decision from us to additional work for additional money.
We refused further work from them for more money (20 dollars per room. The carpet dried stiff as if it had soap or something dried in it.
Monetary Loss: $99.