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We had a "window" for appointment for water extraction from 12:00 a 4:00 P.M.No one showed up.

At almost 4:00, someone called to say the crew was tied up and could they come in a few hours? I was livid. Why wait until almost time to be here to call and say they can't come. To say I am pissed is a gross understatement!

Don't call Stanley Steemer unless you don't really care if they show up or not. So bad. Er unprofessional. I called Service Master and we have an appointment first thing Monday morning.

Hopefully, they will show up.

You know, it is true.Everybody wants to work until they get a job.

Review about: Stanley Steemer Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1362320

Because they probably didn't know until the very last minute they were going to miss the window. Not like they got up in the morning and planned to upset you.

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