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I’ve used Stanley Steemer over many years with good results. Unfortunately it’s always different men on each visit.

But this last cleaning On March 2018 was very unprofessional. The team consisted of a friendly young woman who showed lack of experience and was very disorganized. Wasn’t sure where she should empty the used water during cleaning. Even though we told her they’ve always ran it to the street.

Her helper was a VERY young but friendly man who seemed like it was his first DAY on the job. A bit unnerving as I had three rooms, several throw rugs and two chairs to be cleaned.

Recently we noticed several large nicks over an inch long in bedroom wooden doorframe, both sides. One with scuff marks. Wood was knocked off.

It’s going to be difficult to perfectly match the paint. We knew it was done by the machine they were using! I tried to find an email address but it’s very difficult to find any contact information at all on their website! And calling a phone number never really works in these type of situations as it’s sent to the national office.

Never to be heard from again.

I just wanted someone to know there was a need for much improvement!!!

PS...Statement below “ Why particularly your review matters?“ has a graphical error. Remove the word out

Product or Service Mentioned: Stanley Steemer Cleaning Service.

Reason of review: Bad quality.

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Anonymous
#1572333

First of all that can’t be from the machine they used it doesn’t go up that high. It stays low to the frown so you clearly did it to your own wood.

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