Featured Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Update by user Dec 07

After my initial review - Stanley Steemer came back out with the proper tools and spot cleaned our entire tile section (then re-grouted the kitchen.) David did an amazing job. I was still uneasy the original cleaning resulted in 4 follow up appointments to get it right - but when they did - it looks great.

Original review posted by user Nov 07

There's not enough words to describe how upset I am. Let me be clear - this is not about the technicians...they did a great job - its about the BROKE equipment they used on our tile. The carpet looks great.

Upon paying (and as the tile started to dry) I noted some "streaks" in the cleaning....looking like their machine had missed a few spots. so, they came back in and started spot cleaning.

As it started to dry - the technician told me the machine he used was defective, and should have been thrown away - as it doesn't have clean brushes. We both made phone calls, and they were going to be re-dispatched out with a new piece of equipment to do the job again in an hour.

After 2 1/2 hours - I made another call and they were on the way. When they arrived, they gave me a look of discouragement, as they were sent back out with the SAME piece of equipment (of which there was no way they were going to touch the floors with that.) I hadn't been in these rooms since they left as I was super upset. We entered the kitchen to find major streaks on the floor - in every room.

One of the technicians said that there was a piece of plastic on the bottom of the equipment that was bad. I have placed calls to service department and have the managers private number. I am hoping that by tomorrow - they will have sent someone out to look at this and figure out how to make my floors look like they did - before they came out! The dirty tiles would have looked a lot better! (Again..the carpet looks great!) I will post a new review once this is resolved.

I wish I had read the review prior to choosing a carpet cleaning service.

Product or Service Mentioned: Stanley Steemer Tile And Grout Cleaning Service.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Nov 07.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like