They would not stand behind there work after two attempts at cleaning my furniture they were not able to remove the smell. I asked for a refund, i was told after calling for four days that they DON,T guarantee there work and thats the best they could do was a gift certificate for future cleaning needs?
I also was hung up on by there "manager" because i didn't agree with his choice to Not give me a full refund.
really that's not what i was told by their employee.He said that i had nothing to worry about that they remove odders all the time, and that it was a 100%
guarantee if i was happy i would receive a full refund.
I WOULD NEVER USE THEM AGAIN!
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Full refund.