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The cleaner took more time to pack and unpack his truck than he did to "clean" my carpet. It really doesn't look any cleaner than it did before he got here. Would NOT recommend this company to my worst enemy. What a waste of $106.05. He didn't clean up the water he...
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2.2
#1089694
We had a "window" for appointment for water extraction from 12:00 a 4:00 P.M. No one showed up. At almost 4:00, someone called to say the crew was tied up and could they come in a few hours? I was livid. Why wait until almost time to be here to call and say they can't...
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Anonymous
Anonymous

Because they probably didn't know until the very last minute they were going to miss the window. Not like they got up in the morning and planned to upset you.

#1083989
Got a price for cleaning carpet in large living room hall and bedroom of $125 less than 600 sf. Even had a coupon that said $33 per room. Their man arrived and took out a tape measure and claimed the dining area was a separate room Price went to $189 a significant...
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2.6
I liked
  • Came on day promised
I didn't like
  • Bad attitude
  • Deceptive advertising
#1083461

Stanley Steemer - Worse company ever

Stanley Steemer
#1070114
I tryed working for Stanley steamer they over worked us 12 hour shift only give us a10 percent of what they get we doing all the work i was told redos we dont get paid for i worked at one 2weeks before they pay you they told me i could not help my kids when there sick hurt they want you to work instead
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Stanley Steemer - Liars

Stanley Steemer
#1056903
1.0
Details
I had Stanley steamer out to clean my grout. I was told they could get it clean, and when they were finished it still looked the same. Called to complain and the owner then called me and cursed me out. Very professional! I have called corporate 3 times, and have had no response.
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Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Staff
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Stanley Steemer - Rushed job

Stanley Steemer
#1053102
1.0
Details
I had 2 rooms to clean, deodorize and protect. 1 hallway and area rug. All that was done in 27 minutes? Even though it says 20 min at least per room on their website. Half of the carpet was dry. All the stains are still there. It's like I never had it cleaned. Don't waste ur money, instead go to HomeAdvisor.com and hire a local pro. Wish I had done that instead of hiring Stanley Steamer.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Stanley Steemer - Over charged, didn't move furniture

Stanley Steemer
#1050758
1.6
Details
Charge me extra for a Room that wasn't any larger than a hallway. Said they would move furniture but only moved a couple chairs and a small table. The manager at Palm Desert Eric was extremely rude
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
I was so disappointed in the services I received today. Carpet cleaning, fine, but wood floor cleaning NO I think my wood floors are damaged beyond repair. I scheduled this service because I had a great experience previously but whatever was used today has damaged my...
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#1080808
been a customer many times and this last job your crew ripped me off, leaving me with dirty carpets. BAD new travels fast..... someone needs to contact me or next step the BBB.You always had a great name and now its all down hill. A company cannot push a customer off....
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I didn't like
  • Carpet cleaning
  • General manager
  • Work
#1080713
We had Stanley Steemer come to our home to clean our family room, living room and bedroom. We moved ALL of the furniture except the 2 sofas and the bed (which was on sliders for them). We paid extra to have to carpets in the living room and family room deodorized...
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Anonymous
P. Rich

I had stanley steemer come last week to clean a diet cola stain on my area rug in the bedroom. They came and cleaned the stain as best as they could. It didn't look any bette...

1.0
I didn't like
  • That we had to replace our carpeting
#1080434
Geraldine Austin is my grandmother who wanted Stanely Steamer in Milwaukee to clean her carpets again like the year before. My Aunt told the supervisor not to move table in the corner of the living room because it never gets moved and the area under it does not get...
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#1076419
Stanley steamer is into scamming customer, they come to your house at a time that was scheduled N they do a rush job there in your house 30 minutes at the most are out leave me your carpet soaking wet and none of the furniture or anything was moved to clean around the...
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1.0
#1076001
Stanley Steemer (Grand Rapids MI) was scheduled to clean my carpet and I was told twice I would receive a call when they were in-route. That didn't happen. Once here, I moved 2 pieces of furniture they should have moved. They were done in FIVE minutes and charged $99....
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1.4
Byron Center, Michigan
I liked
  • Came on day promised
#1074276
On June 15th, 2 workers came to my house. I told them I wanted all the tile in my home done. One worker told the other worker to go out to the truck and get the grouter. After the work was finished I was presented with a charge of $1,000.00 My house is not that big!!!...
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2.5
I liked
  • Fairly good job of work
I didn't like
  • Attitude of one worker
#1071362