RECEIVED SERVICE ABOUT 3 WEEKS AGO. EACH TIME I LOOK AT THE CLEANING DONE I AM MORE THAN PLEASED. I WAS WAITING FOR A RESPONSE EMAIL BUT I DID NOT RECEIVE SO THIS IS WHY I AM EMAILING YOU. ONE YOUNG MAN IN PARTICULAR HIS NAME WAS ISSAC (I JUST DO NOT RECALL HIS LAST...Read more
They came down from Traverse City, we live in michigan. They cleaned our carpets but left them so wet they were still damp after 2 days and developed a dank sour smell. We had to buy 2 home air purifiers to get the smell out. The very worse was they made us all,...Read more
I didn't like
- Job they did
Stanley Steemer - They do change the number of rooms.
I have used them for years. Seems crews have to verify square footage and estimate number of rooms before starting work. People at call centers never seem to know what they are doing. But they do keep record of each visit and I refer back to previous visit when same area is being cleaned. They adjust to that previous price. A bit of hassle, but it works.
Stanley Steemer - Wondeeful, except for our stairs. The pictures will show.
I pointed this out but was told it just needed to dry. This is clearly missed. Please send someone out to correct this. Thank you.
DO NOT HIRE STANLEY CARPET KLEENERS TO CLEAN YOUR CARPETS!!!!! With my last experience, they were very careless. They damaged and put dent all along the walls in my hallway. The damage was a corner edge measuring 2-3 inches high and 1-2 inches wide. Which I was accused...Read more
I didn't like
- Attitudes of management
Stanley Steemer - Stolen medication
Stanley Steamer Rep stole an entire bottle of hydrocondone from the medicine drawer in my bathroom. Waiting to hear back from company presently
5/2/18 I had my couch, love seat, throw pillows, and 2 small area rugs cleaned. The couch and love seat do not look much better than they did before. The service person got water all over my hardwood floors , and himself. I was charged $292.00 and was never offered a...Read more
This was absolutely the worst experience. Our furniture is ruined. It is as if they had something sharp on the part they were running over my white couch. It looked better BEFORE they damaged it. It’s not clean and they got s grease spot on it that will probably never...Read more
Carpet cleaned on April 30 2018 .I asked techs why it was not cleaned at edges and in hallway. Got the same answer it is the wear pattern and cannot be cleaned. I got out the cleaner and guess what, it came clean. I had used them several years ago and this did not...Read more
I’ve used Stanley Steemer over many years with good results. Unfortunately it’s always different men on each visit. But this last cleaning On March 2018 was very unprofessional. The team consisted of a friendly young woman who showed lack of experience and was very...Read more
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