Joliet, Illinois
2 comments
Resolved

Update by user Sep 22, 2016

They sent their best to, re clean my carpets.

I am satisfied.

Original review posted by user Sep 16, 2016

now that the carpet is dry, it looks horrible. It looks like it wasn't even cleaned! Discusted! We have used Stanley Steemer services for several years.

Related: Stanley Steemer - Waste of money

I am extremely disappointed with the service I had on Wednesday September 14th 2016 at 9:30am.

I'm sorry to say, I will not be using their services any longer.

Not only that issue, the technician I had that day was extremely pushy. I had to repeat NO thanks several times.

We are having a guest from Slovenia next week.

And our carpets look awful!!

Every time Stanley Steemer has Been here, they did a great job. However, not this time.

Seemed the tech. Was in a hurry. Also he forgot to clean two small pieces of carpet I use for rugs.

When I brought that to his attention, he simply said,

He was packed up already.

We are very disappointed.

Review about: Steem Cleaning.

Review #919800 is a subjective opinion of a user.

Reason of Review / Monetary Loss Bad quality / $111
Preferred solution Deliver product or service ordered

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Anonymous
Houston, Texas, United States #1224234

Btw, the person they sent to redo your carpets was not paid for his work.The first crew was.

Sad. They pay commission, per job.

Redos are free work for the crew doing it.Feel lucky that the crew cared enough to make it right.

Anonymous
to Anonymous Lithonia, Georgia, United States #1245269

not true...the original tech may lose some of his commission, but the second crew that recleaned your carpet will get paid...

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