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I called my local Stanley Steemer company yesterday to set up an appointment to have grout and tiles cleaned. I was very impressed and assured that my grout would look like new with each tile individually cleaned. All stains would be removed and the tiles would sparkle. I declined the special sealant offered for long-term protection since I intend to put the house on the market. Delighted, I was quoted a price and looked forward to seeing them the next day.

Unfortunately, the next day, after looking at my 8-year old tiles, the technician informed me that I would need the special sealant to create the clean look I wanted and that the price would more than double. Without it, my tiles would not be free of stains and the grout would not have an even appearance--meaning that the color of the grout would vary throughout the floor.

It seems that what the sales representative who quoted the job had promised, just doubled in price--a difference of several hundred dollars. Calling customer service only confirmed what the technician had said, leaving me no choice but to cancel and ask them to leave.

Without knowing, I suspect this is a standard tactic used by Stanley Steemer in the effort to entice customers to book appointments and then increase their estimates before actually starting the work.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Stanley Steemer Cons: Customer service, Explanation of services, Being badly overcharged, Service.

Location: Manassas, Virginia

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