Stanley Steemer
Reviews and Complaints
Carpet Cleaning in basement/dog play area
Carpets looks worse then before they came
Preferred solution: Never to see a Stanley steamer truck again as long as I live
Stanley Steemer Cleaning Service Review
What a disappointment and waste of money
I have used Stanley Steamer for 30 years and have always been satisfied, that is until now. I had my carpets cleaned on 8/22/14.
It took longer to set up the equipment than it took to actually clean the carpets. Quite frankly, the carpets looked no better than before. I decided to wait until they were dry before making a final judgment. Also, there were a number of areas that were not even touched as they were not even damp!
My husband and I are senior citizens, no kids running around etc. Upon close inspection, the "cleaned" carpet was far from clean and flat as a pancake! I called the company immediately, and the gal said she would send a crew the on 8/25 to redo the carpets. I was assured that it would be a different crew.
I received no call before they arrived, and to my chagrin, it was the same person who returned....this time with an attitude.
And the job took less than 8 minutes! Never again.
Preferred solution: Full refund
Stanley Steemer - Cleaning Service Review from Chicago, Illinois
Bad business
Don't use this company
Stains remained and floors soaked down to padding
I had Stanley Steemer come out on a Thursday to clean a large area rug, 3 rooms of carpet upstairs, as well as a large double sized rec room and play room downstairs. We were told that the carpets would be dry by the following morning when we woke up.
This was definitely not the case the next morning the carpets were still extremely wet to the touch so much so that water pulled around your foot when you stepped down on them. We decided to not worry about it we were going to give it another day or so. By Sunday afternoon I was calling SS to advise them that there were stains left on all the carpets...that I at 8 months pregnant had to get down on my hands and knees to remove (obviously I was unhappy because after all this is why I paid them $300 plus) and more importantly the basement floors were still soaked and wreaking to high heaven of some ungodly funky smell. We were to have a family gathering that Sunday in the rec room that had to be moved creating a lot of extra unnecessary work.
I was told that a "Senior Crew" would be out the next day to access the situation and reclean if needed. The next day one young tech arrived...checked the floors. The tech noted the floors were still wet at that point. The tech called a manager because he didn't know what he should do and came back in with orders to spray a deodorizer on the floors and see if that handled the problem.
2 days later wetness and smell still there I called to speak to a manager. I didn't get a call back from the manager for 2 days. At that time the floors were pretty much dry and smell had disapated but was still lingering a little. I explained that I was not satisfied being that I paid for a service to make things easier on myself and was inconvenienced in the process.
I was told another manager would call me that following Monday and that in the meantime they would discuss what to do about my inconvenience ....whether it was to come out at a later time to have carpets cleaned again (wasnt happening) or what have you. On Monday I was contacted by the second manager I advised carpets were finally dry and smell was all but gone. I did express that I felt something needed to be done for all the inconvenience this caused. I was told he would get back to me yet again.
Well instead that Friday I received a gift certificate in the mail for $100. I honestly feel this is a slap in the face as the floors that they caused to smell so excessively that a party had to be moved cost more then this to clean. I really feel a callback to me would have been professional not sending me a worthless gift certificate that will not even cover the cost of having the floors cleaned again....if I even trusted SS to ever touch my carpet again, which I don't. I called to speak to someone in a higher position and got a voicemail.
I shall see how this turns out. I just feel $325 is a lot of money to spend for 2 weeks worth of wet stinking floors that I still had to scrub spot stains out of.
Stanley Steemer - Cleaning Service Review from New York, New York
Positive Experience Review
Don't charge what they quote
I had my carpets cleaned and John (tech) kept on telling me to buy additional services. He and his partner seemed to be more intent on chatting on the cell.
He talked me into air duct cleaning and told me that they could do it the next day, it took a week for them to get an appointment as they only have 1 truck. I was quoted a price for the ducts which included 20, each additional $15. Well they charged me after 12. I was shocked when I got the bill.
I spoke with the manager who seems like he could care less. He said that prices are quoted before the job with initials. This did not occur either time. He claims he is going to pull the phone call.
I hope he does so that he can hear what was quoted.
I caution anyone in Pittsburgh to avoid this company. They quote one price and then charge another after they are done.
Never showed up never called
Moved my own furniture, truck broke down, horrible customer service
Stanley Steemer - Cleaning Service Review
Stanley Steemer - Cleaning Service Review
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Must be Delray Beach franchise in South Florida. I had same experience only more costly.
The bad attitude must be a requirement for employment there. Skip demanding to talk to the owner (Jud Bradlee), as he is a bigger A--H--- than the cleaners. I would recommend if you try this incompetent group, always pay with a credit card.....and if you get no satisfaction DISPUTE the charge.
Only then will you have the last laugh with that ***.