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Had them "clean" tile in kitchen, dining, and bathroom floors. Only a few days later, I spilled clean water on the kitchen floor, took a paper towel to mop up the water, and it was dirty. Not the water, the floor. I was grossed out. I had only recently purchased the...
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1.6
I didn't like
  • Dirty floors
#1145883
Stanley Steemer - Brown foot-sized stains cleaning result
I've used Stanley Steemer several times and generally pleased with the outcome. The last two times, brown spots appeared as the carpet dried. For the first of the two times I fortunately was able to remove the spots with a small carpet cleaner device. I thought that...
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3.0
I didn't like
  • Quality of work
#1143276
I bought the house and as usual I was looking to hire air duct cleaning and carpet cleaning. I learn on the process of how they are cleaning the air duct and what kind of machine they use. And I found that Stanley Steemer has good review. So we called them and made...
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Stanley Steemer - Waste of my money

Stanley Steemer
#1136382
3.0
Details
Young men came they spent a total of five minutes that included set up time carpet still looks the same they couldn't even remove a Diet Coke stain what dirt the did suck up settled along the baseboards and entry door floor strip I think it was *** help not equipment
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Price Affordability
Reliability
Service Scheduling

Stanley Steemer - Very nervous

Stanley Steemer
#1121815
3.0
Details
when the guys got to my house,they made me nervous.they were like in a race ot something.the guy who was doing tje cleaning was rushing to get out the door,i had my tile done also and they didnt even do tje floor on the closet.and there are several spots that were misseded.i was not satisfied.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Stanley Steemer - My floors still look like *** my aunt pad for it stains eve

Stanley Steemer
#1102876
1.5
Details
Today at noon 204 terrys gap loop rd.the guys were nice but still stinks and stains
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

Stanley Steemer - Bait and switch

Stanley Steemer
#1085089
On August 7 I called Stanley steemer for a price quote for a bedroom and living room. The young lady quoted $99.00 in spite of the senior and $25.00 any service discount. I will not hire a company that uses bait and switch tactics and does not honor its coupons. This is a lousy way to do business. I will never call them again.
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As it is “the holidays ya know” so the carpet needed a deep cleaning. Good enough. I was so thrilled to be able to book a service call to my downtown Memphis condo right after Thanksgiving and was most pleasantly surprised to have two well mannered young men show up 15...
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4.9
I liked
  • Quality of work
  • Fair price and professionalism
  • Timely service
#1136892
Called to find out cost for one 12x12 bedroom. My master bathroom had waterleak, about gal of water went in bedroom carpet, wet area about 5x6', I vacuumed up most with my carpet cleaner. When I called, told it could be up to about 600.00 I said you got to be kidding,...
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1.0
#1133819
I had 8 Rooms done guys did a great job explaining everything to me. They even moved my furniture. No other company I have used before ever did that. I'm very impressed with everything that was done. And it didn't take all day to do this. Thank You Thank You Thank You...
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On October 24, 2017, Stanley Steemer was hired to clean two bedrooms and one Persian 10’ X 14’ area rug. In both instances, they failed miserably in accomplishing what they were hired to do. Clean the carpets. Upon the carpets drying, it was apparent the job they set...
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I call Stanley steemer to clean my tile floor. They came in and moved my furniture,next they said they had to go get their machine to clean the floor with. They was gone for a long while. I called their office to see what was the problem,I was told they would arrived...
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2.1
I didn't like
  • Unprofessional
#1131812
Had them clean 2 rooms and hallway all look same after paying over 200.00. They look better when I do them myself with home cleaner. What stains were gone when done have all came back within 3 weeks and that is paying for all the extras too. It only took them maybe 45...
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3.0
I didn't like
  • Work they did
#1121125
I needed carpet cleaning services last year and had 4 vendors make an assessment and submit an estimate. Stanley Steemer was one of them. After I got all of the estimates, I noticed that Stanley Steemers measurements were way more than the others. They were over by...
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1.0
I didn't like
  • Service provided
  • General manager
#1121064