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2.0 Based on 143 reviews
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  • Customers like
    • Timely service 8
    • I dont have anything to add here 6
    • Technicians were polite 3
  • Customers don't like
    • Cleaning of carpets 9
    • Customer service 7
    • Service 6
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Stanley Steemer cleaned our air ducts the vacuum they used sat I front of our front door. They did not place a protection between our linoleum and the vacuum cleaner. Because of thatthere is a rectangle discoloration that measures 17" X 20". I've tried scrubbing with cleaners and it will not clean. The instance to our home is ruined because of this.

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Stanley sterner came to my house to clean a carpet/rug. We had a child urinate on the carpet. My husband was home when they arrived. Said it took literally ten minutes. When I got home I knelt down to touch carpet ... And smell it. It still smelled. They also said area rugs more expensive do it cost $150 for 10 minutes of work. Of course I called and I was told the enters in the deodorizer work after it is dried. Guess what. It still smells.... Read more

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The worst company I've ever used!!!! A nightmare to say the least, They damaged my silk carpet..When my carpet was returned it was a totally different color with three big round stains..I called company and they said they would send out a manager to look at carpet in which they failed to do, and instead they sent a tech to interrogate me to find out if we had pictures of the prior condition of carpet...very clever..They called me back asking if... Read more

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This bunch will say anything to keep you off their back. I had a water leak from the air conditioner. I hired them to extract the water and go ahead and clean the rest of the carpet as the wet area was quite small. They talked me into renting a fan from them for 30.00 and they promised to come back the next day, Wednesday, and pick it up and relay my carpet. I specifically asked if they knew how to do that. They assured me absolutely they do.... Read more

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I am getting a lot of splotches all over my carpet after it was cleaned. I haven't said anything before now but this is rediculous. Not happy at all. I can clean it everyday and they keek coming back. It never did it before the use of stem and the guard were applied.there were three of us in the Dover-Foxcroft area that had ours done on the same day to get a special deal. One lady was satisfied and two of us who were not. I cannot... Read more

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Stanley Steemer - Carpets cleaned Wed. Sept. 14th.  Today, Friday the 16.
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now that the carpet is dry, it looks horrible. It looks like it wasn't even cleaned! Discusted! We have used Stanley Steemer services for several years. I am extremely disappointed with the service I had on Wednesday September 14th 2016 at 9:30am. I'm sorry to say, I will not be using their services any longer. Not only that issue, the technician I had that day was extremely pushy. I had to repeat NO thanks several times. We are having a... Read more

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I had stanley steamer come to Chicago Speedway to clean the carpets on my motorhome. First there estimate was high. I have had it cleaned at least 3 times in the last year. I had to show them over and over the spots they missed. They said after it dries it will be clean. Didnt happen. I am now spot cleaning the spots. Bad attitude and *** poor performance.

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I booked an appointment online and the #42 store of Gainesville, VA crew came out to steam clean an area rug and 3 bathroom tiles. The team did arrive at the start time of the appointment. However, they first came in to inspect the items/areas to be cleaned and gave me a long lecture/disclaimer about how they do guarantee any kind of difference or cleaning of what they do. Of course I had to sign that I acknowledge this. They used a very small... Read more

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I planned my entire evening around these carpet cleaners to come and clean the carpet, they got here and refused service because it apparently was wet, as judged by a machine they had. How much sense does that make? Zero. They were going to get it wet cleaning it anyway! smh well that was a waste of time. Stanley Steemer just lost a customer. They also refused to clean my sofa which was scheduled as well. The men were professional about it, and... Read more

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Totally misleading price... did half the job promised.

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