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1.0

The WORST experience I have had in a very long time. Both in terms of the job done and the customer service.

After returning a totally unclean rug TWICE I was transferred and passed around, calls not returned and generally rude customer service. The rug is filthy, I am $140 out of pocket and I will have to send the rug out to someone who actually can clean it. They had the gall to offer me $40 back!

Frankly, and it was plainly obvious on the phone, they didn't care. This franchise needs some lessons in cleaning AND customer service

Reason of review: Bad quality.

Location: Kingston, Saint Andrew Parish

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Guest

Red Dye is almost always permanent! Keep the red juice off the carpet and you'll still be a *** but at least you won't have stains

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