For one thing!! people sit here and say steemer ripped u off and that is not true!! if u called for a minimum cleaning 99.00 for 3 spaces and didn't order protection or deoderisor then , yes u will be charged more!! but depending on the size of the areas and how many there are u will be cut a deal!! i work for the milwaukee branch and we make deals to the customers all the time!! For second!! if u had a flood or (hurricane damage) we cannot make your carpet look much better than it was because for one the water damaged your carpet not steemer!! Third!! all crews do not carry portable cleaners!! so if u are on the second floor of an appartment complex, u will need a portable and u should let the person u are talking to know u are on the second floor and they will make sure the crew with the portable is in your area! if u are on the phone or buying online make sure everything u want done is added to your request because we are sales people as well as technicians, so if we bring something to your attention while at your house and u want it, u will be charged extra for those items!! (or some kind of deal will be presented to u. don't disrespect the techs that come out because u didn't look at the whole site or wanted more than u could afford!!! 12922e0
 Comments (4) |
| 1. Written by steemer employee on March 18, 2012 from columbia, south carolina, US Glad someone else feels the way i do. |
| 2. Written by Awful - franchise serving Leba on March 16, 2012 from wilmington, delaware, US Had a carpet cleaning scheduled today, they gave me a 3-hour window for showing up. I moved furniture, etc. this morning anticipating their arrival. After waiting almost the entire 3 hour window, I decided to call to check on their arrival progress. Good thing I did, BECAUSE THEY NEVER HAD ME SCHEDULED. So he offered to have someone out tomorrow, which doesn't work for me because we have company coming tomorrow night, so for obvious reasons I can't have a wet carpet. I understand mistakes happen, but they stood to make about $800.00 from me over the next 2 weeks (I was scheduled to have my bottom floor cleaned next week as well). They knew the appointment was scheduled, the dispatcher just never wrote it down. I told them they needed to either come out today, or they weren't coming at all, including next week. This didn't seem to faze the "gentleman" on the phone one bit, so clearly keeping customers is not a priority. My husband and I are business owners (dental practice), and as I told the man on the phone, if a customer showed up with an appointment that we just "forgot" about, we would see them! They lost a repeat customer today. Guess what? I called a local service right after, and the guy is coming over within AN HOUR to give me an estimate. THAT is customer service. Not being too lazy and complacent to right your mistake. You don't tell a customer who has been waiting for you for hours, and has their home in disarray, that the "best" you can do is come tomorrow. |
| 3. Written by rhfjsjdjcnddj on March 13, 2012 from dayton, ohio, US if you think oxi clean got that spot out it didnt. i bet if they came back an cleaned the spots you put oxi clean on it would be bleached out. just saying. |
| 4. Written by anonymous on September 17, 2011 from milwaukee, wisconsin, US We recently had the Milwaukee branch clean the carpets throughout our house. It was the worst carpet cleaning job I have ever seen. They spent under an hour to clean our entire home, which was close to 2,500 sq ft of carpet... it takes me longer than that to just vaccuum! Supposedly they were treating spots, which are still there, and deoderizing the carpet that actually smelled much worse when they were done. The spots in our carpet did come out when I tried a little oxiclean and a paper towel, but apparently could not be removed by their cleaning process. The technicians were friendly and they did talk me into spending close to $200 more than my agreed upon quote. My carpets do not look any cleaner and the amount of dirt that came out of my carpet when I vaccuumed AFTER they were done cleaning was disgusting. I will never use them again. Save your money, they are not worth it! |
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