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After the first cleaning: I was told the carpet would have a very strong odor and the smell would disappear after I vacuumed 24 hours later. Not only did my house smell worse then ever! I was told they would come back out to resolve the smell. I called "as instructed, by employee" for what they described "A courtesy visit" to come back and eliminate the odor, for which I was told they could. They came back

twice and stood me up the 3rd time. I call the office asking for a refund and instead I was treated very poorly when I asked Cory "the employee" why he was being so rude his reply was "Well because your being rude."

I guess I'm suppose to sound cheerful even, when I receive poor cleaning service and awful customer service.

I requested to speak to the owner since Cory was manager and he was being so unprofessional. We will see what happens.

Note too Stanley Steamer:

if Block Buster went bust! Hostess Brands cant sell HO HO's, and Baker Square's yummy pies vanished for good from Iowa, What makes you think people like Cory will help your business. Wonder if Pan Am would retain employees like Cory if given a second or third chance?

Monetary Loss: $130.

Location: Des Moines, Iowa

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Guest

Here we are in 2019 and they're still in business (in Tx)... and we've experienced similar issue with it smelling worse than before they cleaned and deodorized.

... They didn't even pick up the under chair carpet protector in the office which had a huge line of dirt around the edge!

They came out and re-cleaned. I guess it is better but still not odor free.

Guest

Hi i have read your post and i think it's useful.Thanks for the sharing this website. it is very useful professional knowledge.

Carpet Cleaning Des Moines

Guest

I had my carpeting and furniture deodorized by Stanley Steemer, it smells the same, if not WORSE, than it did before they came out and charged $86 for the deodorizing alone, plus $243 for the cleaning. Either they forgot to deodorize, their deodorizer is less effective than FEBREZE, or they scammed me and did nothing.

The odor I'm concerned about IS NOT urine, ***, vomit, or water, it is simply sweaty kids and dog who forget to shower before they nap on the couch and carpet. Over a period of time the odor builds up and becomes noticable. When FEBREZE was no longer effective I called Stanley Steemer, they FAILED to deliver as they promised.

NEVER CALL THEM, THEY WILL DECEIVE YOU. MARY WILLIAMS.....Cleveland Ohio

Juli M Nir
reply icon Replying to comment of Guest-697023

I cant imagine Stanley steamer being in buisness 5 years from now. I was fortunate enough to have some one come over with a kirby vacuum cleaner to rectify stanley steamers deception.

Try calling kirby vacuum in your area they will come over and do a free cleaning demostration.

Explain your siduation.

good luck. and thank you for your comment

Guest
reply icon Replying to comment of Juli M Nir

Click on mmsyouwho and notice this person submitted the first comment and then mentioned how awesome Kirby is at fixing the problem in the additional comment area.

Guest
reply icon Replying to comment of Guest-833193

It was the truth. I did not receive any type of compensation for my comment.

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