2.2
  • Timely service3 votes
  • Emplyees2 votes
  • End result1 votes
  • Customer service4 votes
  • Cleaning of carpets3 votes
  • Reliability1 votes
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  • 1 day ago
  • Cleaning Services
  • Beaverton, Oregon
  • 29
  • REVIEW RATING 4/5

They hooked up their hose to my faucet, which is a different building and across a driveway in our condo complex, to clean my neighbor's unit. I noticed it on my way out and they unhooked after I told them, but who knows if they didn't reattach after I left? They also had hooked up to the faucet belonging to the unit adjacent to the one being cleaned. So, they made two mistakes. Do you Suppose... Read more

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  • Apr 21
  • Cleaning Services
  • Delaware, United States
  • Carpet Cleaning
  • 69
  • REVIEW RATING 5/5

Stanley Steemer International, Inc. 5800 Innovation Drive Dublin, OH 43016 April 20, 2015 Dear Management, I am writing for help to resolve an issue that I have been unable to resolve through my local Stanley Steamer branch. I had my carpets and 4 area rugs cleaned on 4/11/2015. When I spoke with the... Read more

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  • Apr 17
  • Cleaning Services
  • Eugene, Oregon
  • Carpet Cleaning
  • 1
  • 1
  • 213
  • REVIEW RATING 4/5

Our neighbors get their carpet cleaned several times a year, and it is always a miserable experience for us because every one of their truck mounted cleaning systems practically drives us out of our home with all the unnecessary generator ? noise. What must it be like to WORK for Stanley Steemer?! Our neighbors get their carpet cleaned several times a year, and it is always a miserable... Read more

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  • Apr 11
  • Cleaning Services
  • Woodstock, Illinois
  • Carpet Cleaning
  • 197
  • REVIEW RATING 4/5

I drove 2 hours from Michigan today to meet Stanley Steamer to clean my carpet at my Condo in Des Plaines, IL. They showed up towards the end of the time window, only to say "we don't have a portable unit". What the *** is this? Unit 612 give you any clue you should bring one? The dispatcher said all he can do is send someone from 3 to 7 and couldn't narrow down a time frame. So, I am supposed to... Read more

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  • Apr 11
  • Cleaning Services
  • Hillsboro, Ohio
  • Carpet Cleaners
  • 200
  • REVIEW RATING 4/5

Had my carpets cleaned 4/7/15 by Cincinnati #7. Truck 2099. I have used Stanley Steemer for the last 14 years and have always been pleased with the work that "Terry" did. He has retired and I was apprehensive about future cleanings...My concerns were valid. The cleaning on the above date left dark spots where the most soiled areas were. It appears that the areas were not pretreated. One of the... Read more

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  • Apr 11
  • Cleaning Services
  • New City, New York
  • Cleaning Service
  • 127
  • REVIEW RATING 4/5

I had an appointment for Friday morning first thing because I had a doctor's appointment at 1 pm. I stated to the agent that I needed to have my service work completed by 12:30 in order to make my appointment. I was told that the crew would be there between 8 and 9:30. At 9:00 I got phone call from the dispatcher that the crew had a flat tire and would be on their way shortly. The crew got to... Read more

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  • Apr 10
  • Cleaning Services
  • Bowling Green, Kentucky
  • Carpet Cleaning
  • 176
  • REVIEW RATING 4/5

I had my carpet cleaned on 4-7-15 I waited a couple of days to see if the carpet was still wet in some areas. But you can see well where there wound stopped and started buy the clean areas where they moved the wound to another location next to the other area that was cleaned real well but when the next strip was cleaned you can see a stair step effect where they moved the wound over and was still... Read more

Was this review helpful? 1 1

Had my couch cleaned, still looked a bit dirty so I used my portable spot cleaner, the amount cleaner it looks is amazing, how do I pay 300 for a professional clean when you're company doesn't do a great job? Add comment

  • Apr 03
  • Household Services
  • Lafayette, Indiana
  • Positive Experience
  • 197
  • REVIEW RATING 4/5

Crick Today I had two tiled rooms cleaned. Your operators were Terrance Rogers and Dallas Crick. They were personable and knowledgeable. They told me I did not need to have my tile color sealed because it was still in good shape. I am always impressed when a company helps me save money. I was so impressed that I asked for an estimate on cleaning two Turkish rugs. They ended up leaving with... Read more

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Resolved

  • Mar 29
  • Employees and Ex-employees
  • Germantown, Maryland
  • Staff
  • 338
  • REVIEW RATING 5/5

I totally agree with Anonymous. The company Stanley Steemer had cost problems in my household. My husband is gone from 6 am to apt 7:30 pm every day. My kids see their father for about 2 to 3 hours per day. Stanley Steemer wants their employees to care about the customers houses that they are cleaning, how about you (Stanley Steemer) show concern about the families lives you're ruining. Not only... Read more

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