Stanley Steemer Complaints and Reviews

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Stanley Steemer
Main address: 5500 Stanley Steemer Parkway 43016 Dublin OH
1-800-STEEMER, 800-783-3637, ,
  • 161+6 mobile complaints
  • $76.7K claimed losses
  • $459 average
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  • 6 hours ago
  • Household Services
  • Atlanta, Georgia
  • 27

Horrible customer service! I paid over $200 to have our carpets cleaned when we bought our house. There was only onr piece of furniture in the entire house and of course the didn't even move it to clean that area (it was a small desk!) One of the technicians wasn't wearing protective coverings on his shoes as he walked in and outside and all over the carpets. I hired them for the fact that the... Read more

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  • 22 hours ago
  • Home Construction and Repair
  • Mississippi, United States
  • Kitchen Remodeling
  • 43

*I wasn't going to leave a review until I got a phone call to find out how my service was and if I was satisfied* Did my research online prior to selecting Stanley Steemer. They had a better deal, $88 a room, so I picked them! They arrived on time, somewhat professional. My problem is I paid to have my living room and kitchen completed. My kitchen apparently has "breakfast area"which,... Read more

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  • Oct 21
  • Cleaning Services
  • Carpet Cleaning Service
  • 565

I called about 99 dollars special, I made appointment for carpet cleaning on Friday. What I wanted clean was going to be 149 dollars, that was fine. They in the house, you need this chemical for smell and stains cause I had a dog. The chemical got some of stains but not all. All the 2 guys could talk about what they was going to do that night and the weekend. Plus they was in my house for half... Read more

Was this review helpful? 11 0

Will NEVER us Stanley Steemer again. Carpet looked worse after. They worked as quickly as they could and didn't bother to treat spots or go over heavy traffic areas. After the carpet was dry...there was dark dirt lines left behind. When we spoke to management to complain, the manager was rude and unprofessional. BIG WASTE OF MONEY!!!!!!!!!!!!! Add comment


  • Oct 01
  • Household Services
  • Chicago, Illinois
  • Carpet Cleaning
  • 762

I called around getting quotes to have the carpet cleaned in my townhome. The woman on the phone was very nice and gave me a quote that was reasonable to the others, so decided to go with them. When the crew arrived, one of the workers said, "We have a problem." After calling his boss, he informed me that I was given a quote for "two steps" versus two stairwells. Who has only two steps in a... Read more

Was this review helpful? 5 5


  • Sep 29
  • Household Services
  • Unprofessional Representative
  • 3
  • 3
  • 351

first time calling to see about getting our carpets cleaned and ask a few questions. The (girl) that answered could not talk to me because she couldn't stop laughing long enough to say hello. How rude is that?? I asked for a manager but she came back to the phone telling me she was the manager. Very hard to believe!!! And very unprofessional. Does anyone know how to reach the actual manager? ... Read more

Was this review helpful? 7 3


  • Sep 26
  • Cleaning Services
  • Terryville, Connecticut
  • Carpet Cleaning
  • 5
  • 5
  • 885

I saw the ad for the $99 special and went on-line to order it, also I told them I needed the stairway cleaned also, they told me the price would be $173, so I emailed back and said what happened to the $99 special and they said it would be applied at time of service. When again I asked them to break the price down they said that 2rm plus stairs is $151 and the hallway was $22 and again I asked... Read more

Was this review helpful? 10 2

Terrible!!!!!! Rude technicians the price incresaed 60.00 when they got here!!!!! Will never use again ! They used my water and the floors do not even look good! 385.00 for 1/2 hour of work! Add comment


  • Sep 15
  • Cleaning Services
  • Medford, Oregon
  • Carpet And Upholstery Cleaning
  • 2
  • 2
  • 683

Gentlemen arrived within time indicated and were shown the living room carpet and stairs. I showed them the 1-year-old carpeting, pointed out the light stains and was told they would be easy to remove. They started on the stairs, then the carpet. After almost finishing the carpet I could still see where the sofa was located and was told, "..that's foot traffic and wear on the carpet" but the... Read more

Was this review helpful? 3 5


  • Sep 13
  • Household Services
  • Indianapolis, Indiana
  • Carpet Cleaning Service
  • 471

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs, which makes since, since that's where all the traffic is. left my 21 yr son here while I go to gym come. I returned, the downstairs wasn't touched. They went up stairs did the two bed rooms and stairs and took the money from my son and left. called to complain, they listen to... Read more

Was this review helpful? 6 2
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