2.3
  • Timely service3 votes
  • Emplyees2 votes
  • End result1 votes
  • Customer service4 votes
  • Cleaning of carpets2 votes
  • Explanation of services1 votes
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  • 22 hours ago
  • Cleaning Services
  • Surprise, Arizona
  • Tile Floor Cleaning And Sealing
  • 29
  • REVIEW RATING 4/5

We had Stanley Steemer clean our carpets. We asked the driver about cleaning tile and grout. We were conned into having the tile cleaned and the color restored. They charged $1,800 for 900 sq ft. I found out a similar product to do what they did at Lowes, cost $12. Profit of $1,788 and finished in about an hour (thats $1,800 per hour. Good pay!). I called the 800 number and they said that's... Read more

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  • 1 day ago
  • Cleaning Services
  • Lake In The Hills, Illinois
  • Bad Customer Service
  • 17
  • REVIEW RATING 4/5

Had the service reps from Palatine, Illinois clean carpets. Basement carpet had a white residue left after it dried. Second crew cleaned again, but residue was still there. Third crew came and started telling me I needed to turn on the outside faucet (the first two crews filled their buckets from my kitchen sink). When I said it was too cold to turn on the outside faucet the guy balked and... Read more

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  • Mar 21
  • Cleaning Services
  • Lenexa, Kansas
  • Carpet Cleaning
  • 182
  • REVIEW RATING 4/5

Kansas City area. 3/20/15. Appreciated the prompt arrival time for appointment and satisfied with work done; what I didn't like/appreciate was being asked FOUR times in the 45 minutes they were here to buy: 1. anti-bacteria for the basement carpet that had been wet/dried/new pad installed then professionally reinstalled/stretched, 2. Asked to Scotchguard the family room carpet they were cleaning,... Read more

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  • Mar 20
  • Dry Cleaners and Laundry
  • Atlanta, Georgia
  • Positive Experience
  • 63
  • REVIEW RATING 4/5

men on time , cleaning was great, moved all furniture. this company really cares about customer service. from the moment u you speak to a rep. through the entire cleaning process. stanley even sent out a quality control manager, shortly after the crew had completed the cleaning.not to mention that a rep from stanley ,the very next day called to see if the job was done to our expectations, and... Read more

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  • Mar 11
  • Cleaning Services
  • Mclean, Virginia
  • Carpet Cleaning
  • 303
  • REVIEW RATING 4/5

They were hired by a general contractor to clean the carpeted staircase after one of his workers tracked mud and dirt all over it. Tech spent 25 minutes sitting in the driveway talking on the phone, less than 5 "cleaning" the staircase. The job was so poorly done that even ordinary lint that comes off when you vacuum was still left on the staircase. Nothing was cleaned. They were damp, but the... Read more

Was this review helpful? 0 4

Watch out! Stanley Steemer has some crook technician. I had some water damage and the technician who came to my house falsified the bill. He left equipment to dry the water out for a day but went and charged me for two days. He also refused to leave my house because he wanted me to sign a paper for his deceit. The initials of the tech is DJ. Watch out! Add comment

  • Feb 26
  • Cleaning Services
  • Doylestown, Pennsylvania
  • Carpet Cleaning
  • 568
  • REVIEW RATING 5/5

2/26/2015 Be aware of these clowns! They will try and nickel and dime you while they are in your home. Get a quote over the phone and then they hit you with the extras as they survey your house. Extra 20% for a sitting room that is connected to bedroom after bedroom was part of initial quote. If I were home I would have thrown them out. You would think they would be a little more customer... Read more

Was this review helpful? 2 1

I don't think they took there time I was disappointed with the work and the price Add comment

  • Feb 23
  • Cleaning Services
  • Carpet Cleaning Service
  • 421
  • REVIEW RATING 5/5

New home, still unfurnished. Carpet was dirty.They showed up, and immediately tried to convince me that the carpet was "oozing" with body fluids. I declined the special treatment. They begrudgingly whizzed through my unfurnished house in less than an hour, constantly complaining that the dirty spots were permanent, and claimed it was "too dirty" to clean because they had to clean the filter once.... Read more

Was this review helpful? 1 0

I have Never had a Problem with any of the services I have used. They have always been nice & my rugs come out lovely. Will only use them. L.S. Add comment

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