Submit ›
  • Customers like
    • Timely service 5
    • Emplyees 2
    • I dont have anything to add here 2
  • Customers don't like
    • Cleaning of carpets 9
    • Customer service 6
    • Service 5

The WORST experience I have had in a very long time. Both in terms of the job done and the customer service. After returning a totally unclean rug TWICE I was transferred and passed around, calls not returned and generally rude customer service. The rug is filthy, I am $140 out of pocket and I will have to send the rug out to someone who actually can clean it. They had the gall to offer me $40... Read more

Was this review helpful? 0 0

100% FULL

Stanley Steemer - JRR
1 of 3

They spent less than 5 minutes on each room and afterwards my carpet was still dirty. I have a beige rug and It was just my husband and I in the home. We never wore our shoes in the home BUT! I had never moved the furniture when I cleaned my rugs. So when the furniture was moved you could see how dark it was from dust and dirt that had settle under there. The men who did my rug Ezekiel (He spelt... Read more

Was this review helpful? 0 0

stanley steemer applied a protectant shine on my hardwood floors with a buffer 3 months ago. the person applying the shine coat did not tape off the white quarter round molding. nothing was used to protect the wall base or the molding. so now I have a grey splatter stain on my lower walls and the quarter round. impossible to remove. ticked. won't use them again ! beware of what they can do to... Read more

Was this review helpful? 0 0

My carpets was dirty and remained dirty..They solution is not good at all this is what they did!! Am I a pissed costumer yes I am!! After using awesome and a scrub brush I did a better job then them!!!! Read more

Was this review helpful? 0 0

I ordered a mat from SS they told me the mat will pick up dirt and mud once I wipe my feet on it ,I believe them but to my horror it had been raining I stepped and wioed my feet on my 30.00 mat put my feet on my tile floor nothing so I proceeded to walk on my carpet Mud!!! So before I leave to go to work I'm cleaning Mud off my carpet that thia magnificent mat "supposefly had got off my shoe... Read more

Was this review helpful? 0 0

Hired Stanley to clean our customers carpet. There was ink spilled on carpet. Specifically asked if this could be gotten out. The reply was "oh yes, Stanley steamer has their own formula just for ink that is also pattened." They did not only NOT get out ink spots but it didnt even lighten it. When I requested a call back from manager I was told that manager would get back to me with in two days.... Read more

Was this review helpful? 0 0

Firstly I was quoted $99.00 and then was asked to pay $128. I refused the service and they eventually settled on doing the job for the original quoted price (which was the same price as Sears). The guys did such a terrible job, I'll have to have it re-done as soon as possible. The little juice stains which can be removed with a piece of wet cloth, are still in the carpet. I had to move... Read more

Was this review helpful? 0 1

My wife ordered a couch cleaning on the 800 phone number. The person on the phone told her the cleaning cost would be $147 for the entire couch, including the cushions and two small pillows. She made certain that it would include the pillows also. Then the phone salesperson told her that she should authorize the deodorizer treatment for the couch...at no additional charge, so she said ok. When... Read more

Was this review helpful? 1 0

Stanley Steemer is such a rip off! I have used them in the past, but this time, after doing the SAME work in my house, I paid $109 more?!?!?! I tried to use the 'specials' and 'coupons', but could not. It cost almost $600 to clean carpeting in 2 small rooms, 2 rugs, 2 runners, and 3 SMALL window curtains (not drapes, just a small curtain). NEVER again... I also used them for my ducts, and of... Read more

Was this review helpful? 1 0

You do not want to do services with Stanley Steemer they do not allow that black work to advance, they will hire you but just be ready to not be there long. Dustin and PJ is the most races managers in the branch and they are relatives and they make races jokes through the blacks all the time an they can not do anything because they will lose there job. They not cool trust me, personal experience... Read more

Was this review helpful? 1 4
Did not find what you were looking for?
 
×
You are reading about Stanley Steemer.
Filing a new complaint about
×