1.9
  • Timely service1 votes
  • Emplyees1 votes
  • General manager1 votes
  • Explanation of services1 votes
  • Customer service1 votes
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I have my own home model carpet clesning machine but wanted a "professional" cleaning. Carpet was left extremely wet, even 5 hours later it was soaking my socks. So I used my own home carpet cleaner to extract the excess water myself. Also, the workmen use very hard-sell tactics trying to sell you contracts for periodic cleanings. Add comment

  • Jan 12
  • Cleaning Services
  • Chicago, Illinois
  • Carpet Cleaning
  • 200
  • REVIEW RATING 4/5

I had them to come in to clean 3 rooms...3 closets.... I left for coffee came back 35 min later they were already in the truck leaving..so the corners areas around baseboards still dark and full of dust like regular dust you can pick up with your finger, paint chips. The carpet didn't change color at all...so what was the purpose to clean it....i need to rent this place....money in the air....so... Read more

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  • Jan 08
  • Household Services
  • Louisville, Kentucky
  • Carpet
  • 125
  • REVIEW RATING 4/5

Not only did they show up at 9 am for a one o'clock appt, casts aren't clean, dog doo still stuck, huge white streaks left behind, ..some in efficient pair that have been sent before, prices are to high , work poor, all around terrible must call another carpet cleaner to re clean what I've wasted my money on with these losers ...never recommend , will never use again....! Horrible horrible... Read more

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  • Jan 06
  • Household Services
  • Ocean Springs, Mississippi
  • Sofa Cleaning
  • 1
  • 1
  • 172
  • REVIEW RATING 4/5

My experience was not a good one. I called to book a carpet cleaning and apolstery cleaning on a sectional sofa. There were two emoyees, one to help with equipment and one to do the steeling. The person steeming did not want to clean the sofa because it "was to old". So much for my 2000 couch getting cleaned. As fare as the carpet he moved no furniture nor throw rugs and made one pass on the... Read more

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  • Dec 24, 2014
  • Cleaning Services
  • West Palm Beach, Florida
  • 1
  • 1
  • 235
  • REVIEW RATING 4/5

If they don't get it right first time....make them come back again and again and again and again until you are satisfied. They guarantee it so make them stand by the guarantee. You will have to put up with the *** general manager who will try to deny responsibility but don't let him get away with his intimidation ploy. Tell him you will call the home office and he will back down with his tail... Read more

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  • Dec 21, 2014
  • Household Services
  • New Albany, Indiana
  • Cleaning
  • 251
  • REVIEW RATING 4/5

They advertise a price to get in the door, then spent more time selling then cleaning. We were told that there was black mold and that they could not only treat it but it would never come back. The invoice only showed that a fragrance was charged, both were lies. My son and grandson had a allergic reaction to the chemicals used for the mold. Management insisted they don't treat for mold.... Read more

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  • Dec 09, 2014
  • Household Services
  • Weston, Oregon
  • Cleaning Service
  • 233
  • REVIEW RATING 5/5

I booked an appointment TWO WEEKS ahead of time. I was told I'd be contacted to confirm the appt. No call, no e-mail, nothing. Repeated calls to Stanley Steemer resulted in only getting an answering machine. I guess they don't need, or want, my business. Their loss, I'll go with someone local, or Sears from now on. This apt was through the Pendleton, Oregon Stanley Steemer. The person on the... Read more

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  • Dec 06, 2014
  • Household Services
  • Boston, Massachusetts
  • 1
  • 1
  • 205
  • REVIEW RATING 4/5

I've read the last 3 reviews for Stanley Steemer, and all 3 had moronic spelling errors! Are these reviews real, or is there one six year old faking these reviews? If these reviews are real, these people have much bigger problems than dirty carpets! Read more

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  • Dec 05, 2014
  • Cleaning Services
  • Harrisonburg, Virginia
  • Positive Experience
  • 386
  • REVIEW RATING 5/5

Herman and Michael were the two cleaners that came to my home. They arrived 30 minutes ahead of schedule!! They were polite and courtesy. They gave me several options and showed me some of the cleaners and mats they had for sale but were not pushy at all. My carpet looked great and the room smelled wonderful when they were done. They cleaned my very large basement area in a little over an hour. I... Read more

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  • Dec 04, 2014
  • Cleaning Services
  • Cedar Park, Texas
  • Couch Cleaning
  • 2
  • 2
  • 237
  • REVIEW RATING 5/5

Bad news, my two year carpet traffic aria looks as bad as it did, My tile is not as clean as the sample aria that was cleaned with a wire brush, The dirt sample from my couch came off a two week old couch, My iPad left when the workers did, I used it at it's charging station, now gone. I think They should have read there reviews. Now they will not return my phone calls, all I got was one responce... Read more

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