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  • Customers like
    • Timely service4
    • Emplyees2
    • Customer service is awful2
  • Customers don't like
    • Customer service6
    • Cleaning of carpets6
    • General manager4

  • Jun 29
  • Cleaning Services
  • Carpet Cleaning
  • 278
  • REVIEW RATING 5/5
Stanley Steemer - They are horrible, lie, and do a horrible job
1 of 2

Stanley Steemer was the worst company I ever used. I had removed everything out of the bedroom for them. They only go over your rug once and it was left soaking wet for more than 24 hrs. I called asap they agreed to come back(1 week later) & had no use of bedroom. My carpet wasn't filthy but after owning a Steemer & using king steamers I know how what should happen. Second time they came... Read more

Was this review helpful? 4 0

  • Jun 28
  • Cleaning Services
  • Rancho Cordova, California
  • Carpet Cleaning
  • 66
  • REVIEW RATING 4/5

My Disabled American VET roommate talked me into letting these guys do our carpets...how can they make it worse and charge??? Took advantage of elderly woman! RENT A RUG DOCTOR 29.97 at Walmart or safeway!!! cleaned the carpets my self and got dark brown water 2 weeks after Stanley steesmer so called cleaned. GAVE them opportunity bto refund her money...they tried sending same greasy lop out to... Read more

Was this review helpful? 0 0

  • Jun 27
  • Cleaning Services
  • Burlington, New Jersey
  • Cancellation Policy
  • 74
  • REVIEW RATING 4/5

I waited the whole day for these suckers and they never showed up.I waisted my day waiting for them and not even a phone call to let me know they weren't coming. I eventually called them and they said l had called and cancelled my appointment. I can't believe a company as well known as they are would stoop so low as to lie about such a thing.They told me they would be there between 2 pm and 6 pm... Read more

Was this review helpful? 0 0

  • Jun 24
  • Cleaning Services
  • Chicago, Illinois
  • Carpet Cleaning
  • 247
  • REVIEW RATING 4/5

I tried to "save some money" and not use my usual carpet cleaner who is excellent but expensive. I arranged with Stanley Steemer. They came and stayed 20 minutes to clean the one bedroom living/dining room apartment. I asked the serviceman to redo the dining area. The serviceman said he would not. My carpeting looked only as good as vacuuming. I called customer service immediately to complain and... Read more

Was this review helpful? 2 2

  • Jun 23
  • Cleaning Services
  • Saint Clairsville, Ohio
  • Cleaning Service
  • 114
  • REVIEW RATING 4/5

Used this company for years but the last cleaning was an all around horrible experience. Was supposed to hear from corporate office, but have not been contacted by them. Employees used foul language while talking to one another in my home. They ran out of soap and aid sorry but u were our last stop and that happens. A very long involved story but never did get the last room cleaned even after... Read more

Was this review helpful? 0 0

  • Jun 22
  • Cleaning Services
  • Cleveland, Ohio
  • Carpet Cleaning
  • 165
  • REVIEW RATING 4/5

The cleaners spent 30 minutes doing 3 rooms (one small) and a small hallway. I spend more time vacuuming than they did steaming. The carpet did not look any different. They said it would take 24 hours to dry and it took a couple hours. So Unfortunately, I gave them $160. for a half hours work. I never had my carpets steamed so I did not know what to expect until after the fact. Can't... Read more

Was this review helpful? 1 2

  • Jun 21
  • Cleaning Services
  • Trenton, Illinois
  • Carpet Cleaning
  • 1
  • 1
  • 101
  • REVIEW RATING 4/5

We had Stanley Steamer come out and clean out clean our carpets and after 6 days we had an area that was still soaking wet. I have called Customer Service twice to be told "they do not service my area." I found the receipt to prove they did and have called the St.Louis Stanley Steamer twice explaining the situation and was told the general manager would return my call... But no return calls. We... Read more

Was this review helpful? 3 0

  • Jun 18
  • Cleaning Services
  • Huntersville, North Carolina
  • Carpet Cleaning Service
  • 1
  • 1
  • 278
  • REVIEW RATING 5/5

On May 2, 2015, Stanley Steemer performed what was supposed to be a standard cleaning in our house. We paid $139 to have our three bedrooms and hall cleaned. We chose Stanley Steemer because they had cleaned our six year old carpet about five years ago and we did not have any issues at that time. Just to clarify, our six year old carpet looked perfectly fine without any stains before Stanley... Read more

Was this review helpful? 1 0

  • Jun 16
  • Cleaning Services
  • Inwood, West Virginia
  • Carpet Cleaning
  • 184
  • REVIEW RATING 4/5

Stanley Steemer hoses was stopping up on them & they needed to flush their system which evidently the method they use takes heat. They said it would take around 10 minutes before they could leave. When my son came in he said there was a hole in the driveway. Whatever they used melted the asphalt & damage the driveway. Plus steam did not get the carpets clean. That was a big rip off. I am... Read more

Was this review helpful? 0 0

  • Jun 15
  • Cleaning Services
  • Furniture Cleaning
  • 130
  • REVIEW RATING 4/5

I hired Stanley Steemer to clean my leather furniture. It cost me $300 but honestly I can't tell that they cleaned anything. They didn't even remove the cushions and clean out beneath them. As for the leather, itself, it appears they "tried" to clean the cushions but the arms looked untouched and the sides and faces of the furniture was definitely not assessed at all!! Overall, I wasted $300.... Read more

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