Stanley Steemer Complaints and Reviews

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Stanley Steemer
Main address: 5500 Stanley Steemer Parkway 43016 Dublin OH
1-800-STEEMER, 800-783-3637, ,
  • 168+5 mobile complaints
  • $78.8K claimed losses
  • $455 average
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  • 1 day ago
  • Cleaning Services
  • Hightstown, New Jersey
  • Floor Cleaning
  • 144
Stanley Steemer - Tile cleaning and sealing
1 of 3

I hired Stanley steamer to clean my kitchen and bathroom tile and grout. I had used them two years prior and the 5 Yr old grout looked like it did when it was installed. The came today and I showed them how it looked last time in an area under the table where there was little traffic. Two men weren't here 30 minutes for a $225 job. The technician said no more dirt was coming up so it was clean.... Read more

Was this review helpful? 1 3


  • 2 days ago
  • Cleaning Services
  • Fort Myers, Florida
  • 24

same thing but here in Fort Myers, FLorida. sent them an area rug to clean… had dirty track marks. didn't smell funny it was not even 6 months old. they supposedly cleaned it and brought it back… it still had track marks. so i sent it back. Then they said they cleaned it good and deodorized it. I put it down… and it immediately stunk up my house. smelled musty and old. They must... Read more

Was this review helpful? 0 1


  • Nov 13
  • Cleaning Services
  • Georgetown Township, Michigan
  • Carpet Cleaning
  • 574

Thought I would try SS for routine maintenance cleaning of our living room carpet. They showed up on time, were very polite and professional but right away tries to say our bill would higher than my online quote! I pulled it up on my IPad and they did honor the $99.00 one room cleaning, protector, and deodorizer. Before leaving we were advices not to walk on it. Wait 24hrs then put a fan on... Read more

Was this review helpful? 4 0


  • Nov 13
  • Household Services
  • Sofa Cleaning
  • 91

They had to come out twice to clean two cotton sofas. Second crew was annoyed they had to come out at all. Not the best personalities for direct customer service. First crew was okay and had good intentions, but obviously didn't do a thorough job. Sofas still look bad. Go with a local cleaner. It may cost you more, but the job will be better. I wouldn't recommend anyone using Stanley Steemer.... Read more

Was this review helpful? 3 0


  • Nov 06
  • Cleaning Services
  • Moncks Corner, South Carolina
  • Carpet Cleaning
  • 631

Worst service I'd ever seen with any company. I was moving out and had an estimate done. One guy who was very enthusiastic came by and gave me an estimate and told me he could get the carpets looking new, no problem and move furniture and clean under it. When the cleaners actually came out, they were completely different, unambitious. Told me they would move the couch and clean under it, There... Read more

Was this review helpful? 8 0


  • Oct 31
  • Cleaning Services
  • Carpet Cleaning
  • 992

Hired Stanley Steemer to clean carpets in 4 rooms. House was vacant-no furniture to move. They arrived on time. The two technicians spent more time trying to sell me on products and talk me into having them clean my tile in the kitchen than they did doing the actual cleaning of the carpet. They did talk me into a "protective coating" which I had them do. When they were done with one room, I... Read more

Was this review helpful? 12 0


  • Oct 30
  • Cleaning Services
  • Atlanta, Georgia
  • Carpets Cleaning
  • 357

Horrible customer service! I paid over $200 to have our carpets cleaned when we bought our house. There was only onr piece of furniture in the entire house and of course the didn't even move it to clean that area (it was a small desk!) One of the technicians wasn't wearing protective coverings on his shoes as he walked in and outside and all over the carpets. I hired them for the fact that the... Read more

Was this review helpful? 1 0


  • Oct 29
  • Home Construction and Repair
  • Mississippi, United States
  • Kitchen Remodeling
  • 1
  • 1
  • 506

*I wasn't going to leave a review until I got a phone call to find out how my service was and if I was satisfied* Did my research online prior to selecting Stanley Steemer. They had a better deal, $88 a room, so I picked them! They arrived on time, somewhat professional. My problem is I paid to have my living room and kitchen completed. My kitchen apparently has "breakfast area"which,... Read more

Was this review helpful? 5 1


  • Oct 21
  • Cleaning Services
  • Carpet Cleaning Service
  • 1003

I called about 99 dollars special, I made appointment for carpet cleaning on Friday. What I wanted clean was going to be 149 dollars, that was fine. They in the house, you need this chemical for smell and stains cause I had a dog. The chemical got some of stains but not all. All the 2 guys could talk about what they was going to do that night and the weekend. Plus they was in my house for half... Read more

Was this review helpful? 13 0


  • Oct 01
  • Household Services
  • Carpet Cleaning
  • 1
  • 1
  • 50

Will NEVER us Stanley Steemer again. Carpet looked worse after. They worked as quickly as they could and didn't bother to treat spots or go over heavy traffic areas. After the carpet was dry...there was dark dirt lines left behind. When we spoke to management to complain, the manager was rude and unprofessional. BIG WASTE OF MONEY!!!!!!!!!!!!! Read more

Was this review helpful? 1 0
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