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  • Customers like
    • Timely service3
    • Emplyees2
    • When they left my condo1
  • Customers don't like
    • Customer service5
    • General manager3
    • Cleaning of carpets3

  • 1 day ago
  • Household Services
  • Los Angeles, California
  • Couch Cleaning
  • 27
  • REVIEW RATING 3/5

I paid about 500 some dollars to have all my carpets and my couch clean and only about a month or so later they don't smell so fresh they stink. and of course they tried to sell me on stuff and I went for it getting the deodorizer on all the carpets because supposedly got it would help well obviously its not helping and the 10 day guarantee is nonsense didn't even live by it they change the... Read more

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  • 1 day ago
  • Cleaning Services
  • Sullivan, Indiana
  • Rug Cleaning
  • 31
  • REVIEW RATING 4/5

Dear Stanley Steemer.... I can't recommend your service based on my experience from your Terre Haute franchise at 1203 N. Mulberry St in Terre Haute, Indiana. We got a quote for 144 dollars for three rugs. When the man arrived he was cordial, etc., however when he asked me if I wanted 2 different treatments he didn't tell me how much they cost. He said the would be "a little extra." I suppose I... Read more

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big time crooks.quoted one price then doubled it when they arrived Add comment

  • 2 days ago
  • Cleaning Services
  • Lynnwood, Washington
  • Carpet Cleaning
  • 1
  • 1
  • 48
  • REVIEW RATING 4/5

Set up a appointment for morning, got everything ready, but when I called they told me it was set for afternoon. Reason I set it for morning was my son was in the hospital and I had to be up at the hospital. This was May 16, Sat. Called your customer service and they were of no help. If this is how you treat your customer s I will no longer be a customer. I have been a customer for the past 5... Read more

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  • May 19
  • Cleaning Services
  • Fort Worth, Texas
  • Carpet Cleaning
  • 54
  • REVIEW RATING 4/5

The service tech talked us into taking our large through rug to there warehouse to clean it. They said the service had to be paid for before they can take it. then they were to deliver it on 5/18/2015 but did not deliver it. Then they set up a delivery for 5/19/2015. now for the best part!!!! they never called to say they were not delivering our rug. I had to call both day to find out that... Read more

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  • May 19
  • Household Services
  • Annapolis, Maryland
  • Cleaning Service Appointment
  • 38
  • REVIEW RATING 4/5

THE ABSOLUTE WORST. Scheduled for 12 noon to 5 pm....called this BS company at 3PM and was told the cleaners will be there at 4pm...this is the worth customer service i have ever received 4:30 pm after waiting since 12 noon , told that the cleaner may arrive at 5:30 pm. Person on the fone couldn't give a ***. CANCELLED ON THE SPOT the job was $ 300. Booked with another cleaner for the next... Read more

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  • May 19
  • Cleaning Services
  • Manassas, Virginia
  • Tile Cleaning
  • 1
  • 1
  • 72
  • REVIEW RATING 4/5

I called my local Stanley Steemer company yesterday to set up an appointment to have grout and tiles cleaned. I was very impressed and assured that my grout would look like new with each tile individually cleaned. All stains would be removed and the tiles would sparkle. I declined the special sealant offered for long-term protection since I intend to put the house on the market. Delighted, I was... Read more

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  • May 15
  • Cleaning Services
  • Houston, Texas
  • House Cleaning
  • 223
  • REVIEW RATING 4/5

I was moving out of my townhouse, i need the whole entire house cleaned. They came on time and the guy was very friendly, but i guess steam is not a good cleaner when you have heavy traffic areas and stains. My inspector came to see the apt, and told me the guy didnt do a good job, and they are very expensive. I wasted 221 dollars on poor cleaning, they are a rip off. I called the company, they... Read more

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  • May 13
  • Cleaning Services
  • Southwest Brevard Cnty, Florida
  • Carpet Cleaning
  • 98
  • REVIEW RATING 4/5

I had a corporate Pet cleaning, and the "owner" of space coast, Melbourne Florida Stanley Steemer, said no. Then after NOT even coming out, she called into Animal Control. That's liable and slander and HEY, CORPORATE, YOUR LIABLE. How else can you say, confidential, you are not!! How much then do they steal from customers? If you cant say I have cats and need my carpet cleaned, without them... Read more

Was this review helpful? 0 1

  • May 06
  • Cleaning Services
  • Pittsburgh, Pennsylvania
  • Carpet Cleraning
  • 429
  • REVIEW RATING 5/5

I used Stanley Steemer several times before I moved. The price was always fairly consistent for the two sofas and three rugs. They did a good job and I had them clean these two sofas and three rugs about once a year. So far, so good. Then I moved--with my two sofas and three rugs (and my other belongings) to a different home in a more affluent neighborhood. When I lived in the old house, in the... Read more

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