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Stanley Steemer

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51 complaints

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Stanley Steemer was established in 1947 in Columbus, Ohio. It is a leading American company in sphere of carpet clearing and other clearing and restoration services. The company provides its services for businesses and residential clients. Stanley Steemer operates about 300 corporate-owned and franchised branch locations in the United States. Stanley Steemer offers its client such types of services as carpet, tile and hardwood floor cleaning, upholstery cleaning, air duct cleaning and more. One can also opt for water damage restoration. There is a great selection of cleaning goods for office and home use. Stanley Steemer provides services in cleaning showroom of boat, auto and RV interior. Customers can also get gift certificates. Please try to contact Stanley Steemer Customer Service directly prior to posting any complaints on this site.

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Stanley Steemer Complaints & Reviews

Stanley Steemer Reviews

Katica
Stanley Steemer - I think Stanley Steamer is GREAT in our area!!!

I live in the Fort Myers, FL area, and I've just had my carpet cleaned by Stanley Steamer. I made the appointment online, when I made the quote. I know it was late, but I wante...

#290561
Jan 20, 2012
58

Mmpotts
Stanley Steemer cleaning estimate 132.00 and charged 215.00 without getting carpets clean!

I called and scheduled a cleaning. I was given an estimate of 132.00. Throughout the cleaning the techinicians were attempting to add things in and I kept asking what the total w...

#281603
Dec 14, 2011
326

Illinois...
Stanley Steemer Guy Slammed My Door

Guy tried to charge me for my family room as a double room. I spoke with a supervisor who didn't take my (the customer's) word for it so she listened to the original record...

#278632
Dec 01, 2011
360

Broper
Stanley Steemer - Overcharged for service and shabby work

Stanley steamer was called to remove water from my house after pipe busted. They removed water and took out laminate and hardwood flooring that was damaged. They tried to overcharg...

#275503
Nov 17, 2011
338

Anonymous
Stanley Steemer - Showed up late...didn't get the advertised deal...tried to sell me 5 different extra things

Stanley Steamer in Florence KY came to my residence two hours later than what I was told. They then tried to sell me several extras at very high prices. I was then told the deal I ...

#273395
Nov 07, 2011
344

Anonymous
Stanley Steemer - Zero Manager Response

Zero Manager Response to Problem I will never use this company again. I had used them every year for 7 years with okay results. Last year was such a bizarre experience it is...

#273198
Nov 06, 2011
366

Anonymous
Stanley Steemer - Had kitchen floor stripped of sealer .

Called Stanley Steemer recently and had our kitchen floor stripped of sealer. They left at least one to two inches on the edges of the floor with all the old sealer that I now ...

#271818
Oct 31, 2011
302

Anonymous
Stanley Steemer - Stanley Steamer left my carpets soaking wet and not clean

I had Stanley Steamer clean my carpets. The guy went through my house in less than twenty minutes and left. He was a very nice guy but stated he was working alone and had other job...

#271624
Oct 30, 2011
432

Kokey2323
Stanley Steemer - Stanlee steamer carpet company sucks all the way

I used to worked with stanley steamer they lay me off for couple weeks promise me to go back after a month.but waiting for awhile then three week pass no call from them .so i calle...

#268565
Oct 16, 2011
578

Leemiller
I must say this is to compliment Stanley Steemer

This is to compliment stanley steemer,two guys showed up at my aunts house well dressed looking extreamly well there names was travis and michael,the thing i am mostly please about...

#267682
Oct 12, 2011
545

Iujnan
Stanley Steemer - Advised could save my carpet and padding after the 2011 flood in York, PA

Stanley Steemer came into my home on the third day of the flood said they could save my carpet, charged me 2,562.12 to extract water from the carpet and padding, placed drying equi...

#267001
Oct 09, 2011
530

Helodriv...
Stanley Steemer Crew Stole From Me

I had Stanley Steamer of the Rochester, NY area in to clean our carpets. It cost us about $400. After they left I noticed that a large portion of change was missing from a liter mu...

#266701
Oct 07, 2011
517

Jojoped
Stanley Steemer ruined my carpet!

I had Stanley Steemer out to clean my carpet , when they put my furniture back on the carpet the carpet was still wet and the feet from my furniture is wood. The wood bled onto the...

#265759
Oct 03, 2011
359

Anonymous
Stanley Steemer - Joseph Fague

Joseph Fague is the best tech i had from Stanley steamer. he cleaned my whole house and i spent 1100 and well worth the money. He cleaned my hard wood floors and put down a Polly c...

#264809
Sep 28, 2011
328

Anonymous
Stanley Steemer a complete disappointment

I set up an appointment with Stanley Steemer on Saturday for carpet cleaning. The window was 1 - 4PM. At 4:40 no one had come and I had heard nothing. I called. I talked to someo...

#264066
Sep 25, 2011
395

Dirty Du...
Stanley Steemer So. Florida employee - an ignorant hater

Ultimately, a company can be no better than its worst employee. I had my rugs cleaned a few times thru the years and was quite please with the employee demeanor and performance.......

#263573
Sep 22, 2011
428

Anonymous
Stanley Steemer not worth the money!

Stanley Steemer used to do a great job, but after my experience last week, I'll never use them again. Two rooms and a staircase in 30 minutes -- what did I expect?! All the stain...

#262891
Sep 19, 2011
423

Anonymous
For all you so called angry Stanley Steemer customers!!!

For one thing!! people sit here and say steemer ripped u off and that is not true!! if u called for a minimum cleaning 99.00 for 3 spaces and didn't order protection or deoder...

#257063
Aug 22, 2011
838

Anonymous
Stanley Steemer - Con Artist Business

Stanley Steemer quoted me one price, came out and stated a different price, then wanted to charge me even more, $100 more than orginal quote. Even after the technician admitted th...

#256260
Aug 18, 2011
608

Kl100
Stanley Steemer ruined my hardwood floors

Stanley Steemer ruined the finish on my hardwood floors. Their customer service has been unresponsive and emails to their CEO, Bates, are unanswered. I plan to sue them to recover ...

#255959
Aug 16, 2011
770

Chicklett
Stanley Steemer - Stanley Steamers ruined my hardwood floors

I hired Stanley Steamers to come to my house and clean my carpets. I'd used them before and they did a great job. So when they came recently and suggested I try their new service...

#254381
Aug 09, 2011
706

Steemed
Stanley Steemer - You'll get NO satisfaction from this motley crew!

I took my complaint direct to their offices in Delray Beach and if I had seen their office first, would never have let them into my house. Their offices are filthy and an untidy me...

#253170
Aug 03, 2011
510

Gmcterra...
Stanley Steemer has nothing to do with Steem

My wife thought she would save me some work because I am 75 and always do the carpet cleaning. I agreed because I thought it might be good to get it steem cleaned instead of the sp...

#253010
Aug 02, 2011
616

Nomorehate
Stanley Steemer... shame on your road rage!

Trust these people in my house? Not on your life after this incident on Linton Boulevard in Delray. I watched the driver of the Steemer air duct truck deliberately cut off another ...

#251416
Jul 26, 2011
473

Anonymous
Stanley Steemer - Stanley Steamer - SAVE YOUR MONEY!

We spent over $200 for Stanley Steamer to come clean three rooms in our home. I was at work but my husband was home to watch them clean and make sure they didn't go anywhere they w...

#249457
Jul 16, 2011
774

Anonymous
Stanley Steemers

Seeing all of these reviews confirms exactly what I've telling my boss for 4 years. I should say ex boss. Ill tell you all right now they are commission based. Yep thats right, the...

#248149
Jul 11, 2011
881

Anonymous
Stanley Steemer - Stanely steamer is a bait and switch without any benefit

Lousy cleaning and definitely don't fall for the deodorizer or stain retardant. All they want to do is charge charge charge instead of clean your carpets - don't fall for it cal...

#247948
Jul 09, 2011
526

Anonymous
Stanley Steemer

We used Stanley Steemer on short notice and were disgusted with the service. Things got off to a bad start when they did not arrive within the allotted time. We wer...

#247513
Jul 07, 2011
454

1bstogner
Stanley Steemer

These guys arrived within the time frame I was given. They cleaned the whole upstairs in less than an hour. My dad who is retired was there to let them in while I was at work. When...

#239324
May 24, 2011
918

Anonymous
Stanley Steemer DOES NOT CLEAN

Stanley steemer did a lousy job. The carpet that they cleaned was a little bit cleaner after they cleaned. It was the worst job of carpet clean I have seen. I do have to say they l...

#233923
Apr 23, 2011
715
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