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  • Customers like
    • Timely service4
    • Customer service is awful3
    • Emplyees2
  • Customers don't like
    • Cleaning of carpets7
    • Customer service6
    • Service4

  • Sep 28
  • Household Services
  • Palos Heights, Illinois
  • 192

Two employees entered my home to clean four rooms, and worked for about 10-15 minutes. Some small pieces of furniture were moved others not. Entire sections of rooms were missed completely. Foolishly, I paid extra for extra services (scotchguard and allergy). Instead of the special of $99, I paid over $300. Because I didn't follow the workers around checking each room, but instead tried to... Read more

Was this review helpful? 1 0

  • Sep 26
  • Household Services
  • Lynnwood, Washington
  • Stanley Steemer Carpet Cleaning
  • 92

We were given a 6 hr window 12 to 6. At 3:00 I called to see if they had a closer eta...and was told they would be here by 4. At 5 I called again and was told 5:45....15 mins inside the 6 hr window. Our whole day was lost. I didn't believe they would be here at 5:45. I cancelled as we had an appt at 6:30 somewhere else and had no more time to wait. The person I talked to could have care less and... Read more

Was this review helpful? 0 0

Noisy! Did not respond In The Least to neighborhood complaints about Excessive noise after Midnight! Very disturbing from a major corporation. Noise has gone on from 10:30 to 12:3 a.m. at the corner 7-11 even after Numerous neighborhood complaints by phone and walking into the 7-11 stote. They Just Don't Care!!! Add comment

I asked for 3 room special,for 99$.Did not know they charged for the size of the room.Very misleading.I thought my den would be one room,but was told it was considered two because of size . Add comment

  • Sep 11
  • Household Services
  • Lawrence, Massachusetts
  • Bad Cleaning
  • 556

Had them out on 9/4/15. I noticed and heard them talking about the machine having problems. He asked me if I wanted deodorizer and I said yes due to having two chihuahuas. Well the rug didn't look or smell any different. Now out $154 and have to do it over myself. Now I cannot believe I have to type 100 words for this review to post.lll llll lll ll lll lll ll ll ll ll ll ll lll ll lll... Read more

Was this review helpful? 1 2

  • Sep 09
  • Household Services
  • Ocean Township, New Jersey
  • Stanley Steemer Residential Cleaning
  • 241

2 guys made me move all the furniture myself . Main guy kept saying to his partner .. " let's hurry up and get the *** outta here" ... VERY UPSETTING! Then after being a *** .. The main guy tries to sell me some bull *** disinfecting *** for 120 but he'll do it for 99.00 " just don't tell anyone " I usually give generous tips .. These I let go with not even a smile PS they stole my iPhone... Read more

Was this review helpful? 0 0

  • Sep 09
  • Household Services
  • Rochester, Michigan
  • Stanley Steemer Carpet Cleaning
  • 128

I can't even begin to tell you how great these guys are Jeff and Cordele from the warren mi store we've had several companies through the last eight years do our carpets and not one time did they explain what they were doing why they were doing it... These guys took there time, were very professional ... My carpets are so old but now they look brand new... I would recommend this company... Read more

Was this review helpful? 0 0

  • Sep 06
  • Cleaning Services
  • Boca Raton, Florida
  • Stanley Steemer Carpet Cleaning Service
  • 1
  • 1
  • 25

Forget about getting carpets cleaned for the advertised price...the bait and switch tactics are part of what they do....and the crew admitted that they are forced to upsell by the GM or they don't get paid....OK so I foolish enough to pay extra (for their secret cleaning formula!!) and the result was no improvement. The crew was willing to compromise as long as I didn't call their "lunatic" boss... Read more

Was this review helpful? 0 1

Crew came out cleaned carpet for 260.00 wrote invoice for 190.00 kept the rest of the payment..carpet is still dirty and i notified management.just saw same crew working a week later.they condon stealing.there crews steal beware.florence sc franchise. Add comment

Unbelievable!!! It's your classic hook in hold appointment setting scheme first they said between 10 and 2 and then at 2:30 they said 12 - 4. But the cherry on top was when the cleaners actually showed up they tried to convince me that my house was a commercial property and I would have to be charged commercial rates lol needless to say I kicked them right outside on their butts to the curb. Add comment

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