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  • Customers like
    • Timely service4
    • Customer service is awful2
    • Emplyees2
  • Customers don't like
    • Cleaning of carpets7
    • Customer service6
    • General manager4

  • 2 days ago
  • Household Services
  • Killeen, Texas
  • 146
  • REVIEW RATING 5/5

First off the guys that came to clean the carpet were very nice, but the process for cleaning is terrible...the first thing they say is the carpet might still look dirty in the high traffic area because the carpet is worn more in that spot...I understand the carpet looking worn in that spot but not dirty. They only go over the carpet once and there's really no pre-treatment or scrubbing in those... Read more

Was this review helpful? 0 0

Cleaned carpets. Looked great that day but did not dry looking as good. The scotch guard type solution was a joke. It was probably water. Did not do anything and we are not a high traffic family. No better than cleaning them myself. Won't use agsin. Add comment

  • Jul 23
  • Cleaning Services
  • Stanley Steemer Carpet Cleaning Service
  • 168
  • REVIEW RATING 4/5

I had my carpet cleaned the end of May. I was not happy with the job. I showed them places that I didn't think got clean. They told me it was a heavy traffic area. That was true but that is why I hired them to get those places clean. I have tile in my kitchen. I said told the cleaner guys that the tile grout had been stained one time. It was fine but all of a sudden there was one of the guys down... Read more

Was this review helpful? 0 0

  • Jul 21
  • Cleaning Services
  • Richardson, Texas
  • Stanley Steemer Carpet Cleaning
  • 168
  • REVIEW RATING 4/5

We had hall and bedroom deep cleaned as had air/conditioner water-overflow problems. We were told that carpet would be dry in 4-6 hours to put furniture back, etc.. (I asked as my little dog - a puppy mill dog rescue - is afraid of the hardwoods and stays on the carpet.After 8 hours my husband used our machine to sop up water as carpet was still very wet. He got lots of water up but it was 10... Read more

Was this review helpful? 0 0

  • Jul 21
  • Cleaning Services
  • Peabody, Massachusetts
  • Stanley Steemer Carpet Cleaning
  • 81
  • REVIEW RATING 4/5

I called the 800 number to schedule an appointment and spent almost 6 minutes listening to advertisements that had NOTHING to do with carpet cleaning. Then....I got told that the number I had called was not for my area of the country. I was given another number to call, which I did and they referred me back to the original 800 number. I WILL NEVER, REPEAT, NEVER call your company again. You need... Read more

Was this review helpful? 0 0

  • Jul 21
  • Cleaning Services
  • Myrtle Beach, South Carolina
  • Stanley Steemer Tile And Grout Cleaning
  • 83
  • REVIEW RATING 3/5

Hired these fools to clean my tile floors and seal the grout. Lots of fancy machines and cleaners but they failed to actually clean the floors and grout. Floors were soaking wet upon completing the job and couldn't tell whether the floors were clean or not. When the floors dried they looked worse then when they started. The grout is brighter in some areas but still dirty where they missed. I had... Read more

Was this review helpful? 0 0

The young men were very profesdional, but I will never use STANLEY STEEMER again. They informed me about traffic patterns. The carpet is just as firty as it was when they came here. $175.00 wasted. I know there is a company out there that can do a brttrr job. I am on SOCIAL SECURITY, such a RIPOFF. Add comment

  • Jul 09
  • Cleaning Services
  • Annapolis, Maryland
  • Stanley Steemer Area Rug Cleaning
  • 368
  • REVIEW RATING 5/5

Quoted a price on an area rug which is regular carpet cut and bound. Company cleaned it 9 months previously with no problem. This time they wanted to charge much more since it was not wall to wall. They gave me the quoted price but said they want not do it again. This is not an oriental rug, just bound wall to wall. No problem as I will never use company again. Really bad policy. Another... Read more

Was this review helpful? 1 0

  • Jul 06
  • Cleaning Services
  • Dover, New Hampshire
  • Stanley Steemer Tile And Grout Cleaning
  • 280
  • REVIEW RATING 5/5

had them come and clean about 250 sq. ft of tile and grout. Fieldstone with natural concrete grout. When they finished I was shocked to see that while 20% was better, most of the grout was still dirty. The worst part is that a small area that was in pristine condition with a nice original light gray grout is now dirty and dark. They should be embarrassed to call themselves professional. Now I... Read more

Was this review helpful? 3 1

  • Jun 29
  • Cleaning Services
  • Carpet Cleaning
  • 819
  • REVIEW RATING 5/5
Stanley Steemer - They are horrible, lie, and do a horrible job
1 of 2

Stanley Steemer was the worst company I ever used. I had removed everything out of the bedroom for them. They only go over your rug once and it was left soaking wet for more than 24 hrs. I called asap they agreed to come back(1 week later) & had no use of bedroom. My carpet wasn't filthy but after owning a Steemer & using king steamers I know how what should happen. Second time they came... Read more

Was this review helpful? 7 3

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