Stanley Steemer Complaints and Reviews

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Stanley Steemer
Main address: 5500 Stanley Steemer Parkway 43016 Dublin OH
1-800-STEEMER, 800-783-3637, ,
  • 158+6 mobile complaints
  • $76.7K claimed losses
  • $468 average
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Will NEVER us Stanley Steemer again. Carpet looked worse after. They worked as quickly as they could and didn't bother to treat spots or go over heavy traffic areas. After the carpet was dry...there was dark dirt lines left behind. When we spoke to management to complain, the manager was rude and unprofessional. BIG WASTE OF MONEY!!!!!!!!!!!!! Add comment


  • Oct 01
  • Household Services
  • Chicago, Illinois
  • Carpet Cleaning
  • 534

I called around getting quotes to have the carpet cleaned in my townhome. The woman on the phone was very nice and gave me a quote that was reasonable to the others, so decided to go with them. When the crew arrived, one of the workers said, "We have a problem." After calling his boss, he informed me that I was given a quote for "two steps" versus two stairwells. Who has only two steps in a... Read more

Was this review helpful? 2 5


  • Sep 29
  • Household Services
  • Unprofessional Representative
  • 3
  • 3
  • 197

first time calling to see about getting our carpets cleaned and ask a few questions. The (girl) that answered could not talk to me because she couldn't stop laughing long enough to say hello. How rude is that?? I asked for a manager but she came back to the phone telling me she was the manager. Very hard to believe!!! And very unprofessional. Does anyone know how to reach the actual manager? ... Read more

Was this review helpful? 4 2


  • Sep 26
  • Cleaning Services
  • Terryville, Connecticut
  • Carpet Cleaning
  • 5
  • 5
  • 727

I saw the ad for the $99 special and went on-line to order it, also I told them I needed the stairway cleaned also, they told me the price would be $173, so I emailed back and said what happened to the $99 special and they said it would be applied at time of service. When again I asked them to break the price down they said that 2rm plus stairs is $151 and the hallway was $22 and again I asked... Read more

Was this review helpful? 9 2

Terrible!!!!!! Rude technicians the price incresaed 60.00 when they got here!!!!! Will never use again ! They used my water and the floors do not even look good! 385.00 for 1/2 hour of work! Add comment


  • Sep 15
  • Cleaning Services
  • Medford, Oregon
  • Carpet And Upholstery Cleaning
  • 2
  • 2
  • 577

Gentlemen arrived within time indicated and were shown the living room carpet and stairs. I showed them the 1-year-old carpeting, pointed out the light stains and was told they would be easy to remove. They started on the stairs, then the carpet. After almost finishing the carpet I could still see where the sofa was located and was told, "..that's foot traffic and wear on the carpet" but the... Read more

Was this review helpful? 3 5


  • Sep 13
  • Household Services
  • Indianapolis, Indiana
  • Carpet Cleaning Service
  • 396

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs, which makes since, since that's where all the traffic is. left my 21 yr son here while I go to gym come. I returned, the downstairs wasn't touched. They went up stairs did the two bed rooms and stairs and took the money from my son and left. called to complain, they listen to... Read more

Was this review helpful? 6 2

45 Days after service, stains started reappearing. What bothered me was that I paid for protection against stains reappearing. When I called Stanley, I was transferred to nobody. Add comment


  • Sep 03
  • Household Services
  • Service Appointment
  • 477

I made an appointment on line and had the appointment confirmed for between 12 and 2 pm. When it was about 1:30 and I received no call saying they were on the way, I called dispatch. The man said they were running late. I said that was NOT satisfactory because I am a lawyer and had scheduled appointments starting at 3 pm assuming it would take them an hour to do the work. Dispatcher said it... Read more

Was this review helpful? 5 5


  • Sep 02
  • Household Services
  • New Rochelle, New York
  • Appointment
  • 206

Called to make an appointment on 8/29/14 they said it would be between 12-3 pm on 9/2/14 waited from 12- 3pm call office at 3:30 whey told me it was canceled the person on the phone said he did not know why it was canceled. he called his dispatcher and he had no answer for me to tell me what was the issue was he then said to me the best he could do was to send a truck on thursday. i will not... Read more

Was this review helpful? 1 1
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