Stanley Steemer Complaints and Reviews

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Stanley Steemer
Main address: 5500 Stanley Steemer Parkway 43016 Dublin OH
1-800-STEEMER, 800-783-3637, ,
  • 159+6 mobile complaints
  • $76.7K claimed losses
  • $465 average
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  • 7 hours ago
  • Household Services
  • 26

I called about 99 dollars special, I made appointment for carpet cleaning on Friday. What I wanted clean was going to be 149 dollars, that was fine. They in the house, you need this chemical for smell and stains cause I had a dog. The chemical got some of stains but not all. All the 2 guys could talk about what they was going to do that night and the weekend. Plus they was in my house for half... Read more

Was this review helpful? 0 0

Will NEVER us Stanley Steemer again. Carpet looked worse after. They worked as quickly as they could and didn't bother to treat spots or go over heavy traffic areas. After the carpet was dry...there was dark dirt lines left behind. When we spoke to management to complain, the manager was rude and unprofessional. BIG WASTE OF MONEY!!!!!!!!!!!!! Add comment


  • Oct 01
  • Household Services
  • Chicago, Illinois
  • Carpet Cleaning
  • 561

I called around getting quotes to have the carpet cleaned in my townhome. The woman on the phone was very nice and gave me a quote that was reasonable to the others, so decided to go with them. When the crew arrived, one of the workers said, "We have a problem." After calling his boss, he informed me that I was given a quote for "two steps" versus two stairwells. Who has only two steps in a... Read more

Was this review helpful? 2 5


  • Sep 29
  • Household Services
  • Unprofessional Representative
  • 3
  • 3
  • 216

first time calling to see about getting our carpets cleaned and ask a few questions. The (girl) that answered could not talk to me because she couldn't stop laughing long enough to say hello. How rude is that?? I asked for a manager but she came back to the phone telling me she was the manager. Very hard to believe!!! And very unprofessional. Does anyone know how to reach the actual manager? ... Read more

Was this review helpful? 4 3


  • Sep 26
  • Cleaning Services
  • Terryville, Connecticut
  • Carpet Cleaning
  • 5
  • 5
  • 742

I saw the ad for the $99 special and went on-line to order it, also I told them I needed the stairway cleaned also, they told me the price would be $173, so I emailed back and said what happened to the $99 special and they said it would be applied at time of service. When again I asked them to break the price down they said that 2rm plus stairs is $151 and the hallway was $22 and again I asked... Read more

Was this review helpful? 9 2

Terrible!!!!!! Rude technicians the price incresaed 60.00 when they got here!!!!! Will never use again ! They used my water and the floors do not even look good! 385.00 for 1/2 hour of work! Add comment


  • Sep 15
  • Cleaning Services
  • Medford, Oregon
  • Carpet And Upholstery Cleaning
  • 2
  • 2
  • 589

Gentlemen arrived within time indicated and were shown the living room carpet and stairs. I showed them the 1-year-old carpeting, pointed out the light stains and was told they would be easy to remove. They started on the stairs, then the carpet. After almost finishing the carpet I could still see where the sofa was located and was told, "..that's foot traffic and wear on the carpet" but the... Read more

Was this review helpful? 3 5


  • Sep 13
  • Household Services
  • Indianapolis, Indiana
  • Carpet Cleaning Service
  • 403

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs, which makes since, since that's where all the traffic is. left my 21 yr son here while I go to gym come. I returned, the downstairs wasn't touched. They went up stairs did the two bed rooms and stairs and took the money from my son and left. called to complain, they listen to... Read more

Was this review helpful? 6 2

45 Days after service, stains started reappearing. What bothered me was that I paid for protection against stains reappearing. When I called Stanley, I was transferred to nobody. Add comment


  • Sep 03
  • Household Services
  • Service Appointment
  • 483

I made an appointment on line and had the appointment confirmed for between 12 and 2 pm. When it was about 1:30 and I received no call saying they were on the way, I called dispatch. The man said they were running late. I said that was NOT satisfactory because I am a lawyer and had scheduled appointments starting at 3 pm assuming it would take them an hour to do the work. Dispatcher said it... Read more

Was this review helpful? 5 5
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