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  • Customers like
    • Timely service3
    • Emplyees2
    • End result1
  • Customers don't like
    • Customer service6
    • Cleaning of carpets3
    • General manager3

  • 13 hours ago
  • Dry Cleaners and Laundry
  • Pennsylvania, United States
  • 25

What $99 Special? Quote tool tells me it's under their $100 minimum. What a joke! A call to their 800 number was useless - calltaker had no knowledge of the website navigation and claimed I was the only one to ever complain about this. Are they serious? I won't use their service and could easily do this myself. Feels like the old games Sears used to play on their customers. And, their website... Read more

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They were to deliver an area rug between 8 & 10...specifically as close to 8 as possible. It is 10:28 & they are not yet here. Rest assured, the day they actually cleaned...& got money...they were here at 8 am dot. Add comment

  • 1 day ago
  • Dry Cleaners and Laundry
  • Deerfield Beach, Florida
  • Staff
  • 24
  • REVIEW RATING 3/5

i should have known better than to try Stanley Steemer in delray beach Florida.....based on many of the other posts which validate that the quality is bad and any attempt to get issues resolved result in abusive denial by the manager Judson Bradley! He and that outlet are a disgrace to the reputation of Stanley Steemer!! Even when he came to my house the insults from him escalate to the point of... Read more

Was this review helpful? 0 1

I don't believe they even removed any dirt from the carpets. Just wet it and left. Of course after it dried you could see all the stains again. Smells so horrible will have to call another cleaner to fix this mess. . DO NOT USE STANLEY STEAMER !!!!!!! Add comment

  • May 21
  • Household Services
  • Los Angeles, California
  • Couch Cleaning
  • 93
  • REVIEW RATING 3/5

I paid about 500 some dollars to have all my carpets and my couch clean and only about a month or so later they don't smell so fresh they stink. and of course they tried to sell me on stuff and I went for it getting the deodorizer on all the carpets because supposedly got it would help well obviously its not helping and the 10 day guarantee is nonsense didn't even live by it they change the... Read more

Was this review helpful? 0 1

  • May 21
  • Cleaning Services
  • Sullivan, Indiana
  • Rug Cleaning
  • 84
  • REVIEW RATING 4/5

Dear Stanley Steemer.... I can't recommend your service based on my experience from your Terre Haute franchise at 1203 N. Mulberry St in Terre Haute, Indiana. We got a quote for 144 dollars for three rugs. When the man arrived he was cordial, etc., however when he asked me if I wanted 2 different treatments he didn't tell me how much they cost. He said the would be "a little extra." I suppose I... Read more

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big time crooks.quoted one price then doubled it when they arrived Add comment

  • May 20
  • Cleaning Services
  • Lynnwood, Washington
  • Carpet Cleaning
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

Set up a appointment for morning, got everything ready, but when I called they told me it was set for afternoon. Reason I set it for morning was my son was in the hospital and I had to be up at the hospital. This was May 16, Sat. Called your customer service and they were of no help. If this is how you treat your customer s I will no longer be a customer. I have been a customer for the past 5... Read more

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  • May 19
  • Cleaning Services
  • Fort Worth, Texas
  • Carpet Cleaning
  • 74
  • REVIEW RATING 4/5

The service tech talked us into taking our large through rug to there warehouse to clean it. They said the service had to be paid for before they can take it. then they were to deliver it on 5/18/2015 but did not deliver it. Then they set up a delivery for 5/19/2015. now for the best part!!!! they never called to say they were not delivering our rug. I had to call both day to find out that... Read more

Was this review helpful? 1 0

  • May 19
  • Household Services
  • Annapolis, Maryland
  • Cleaning Service Appointment
  • 58
  • REVIEW RATING 4/5

THE ABSOLUTE WORST. Scheduled for 12 noon to 5 pm....called this BS company at 3PM and was told the cleaners will be there at 4pm...this is the worth customer service i have ever received 4:30 pm after waiting since 12 noon , told that the cleaner may arrive at 5:30 pm. Person on the fone couldn't give a ***. CANCELLED ON THE SPOT the job was $ 300. Booked with another cleaner for the next... Read more

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