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  • Customers like
    • Timely service4
    • Customer service is awful3
    • Emplyees2
  • Customers don't like
    • Cleaning of carpets7
    • Customer service6
    • Service4

  • 18 minutes ago
  • Household Services
  • Bethlehem, Pennsylvania
  • Would Not Offer Services

I called to get an estimate to have my carpet cleaned and was informed that they would not even come out because I was on the third floor of my apartment building. The person speaking to me was very rude and short. It was as if I was bothering her. I think they could have but did not want to add the attachments or bring the equipment up to the third floor. The impression I got was that they... Read more

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  • Aug 30
  • Household Services
  • Bridgeville, Pennsylvania
  • 1
  • 1
  • 151
  • REVIEW RATING 4/5

I have never written a bad review before, but I would not recommend Stanley Steemer. Our berber carpet was slightly soiled, and i called S. Steemer in September, 2013. The cleaner came on time, but I was taken aback by the fact that he hooked up his machine to use OUR water from our spigot to clean with. They don't carry their own water tank. Other companies do carry their own. He did a... Read more

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  • Aug 25
  • Household Services
  • Opelika, Alabama
  • 115
  • REVIEW RATING 4/5

I had a horrible experience with the Stanley Steemer in the Mongomery, AL area. They had to come to my house for a redo and still didn't get all the stains out of my carpet. One stain they didn't get out I got some "Resolve Carpet Cleaner" and got it out myself. They have very negative attitudes among all of the employees, because when I called to complain the secretary had a bad attitude just... Read more

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  • Aug 23
  • Household Services
  • White Lake Township, Michigan
  • Stanley Steemer Carpet Cleaning
  • 123
  • REVIEW RATING 4/5

All the stains came back to the surface a couple weeks after it was cleaned. The employees were nice, but one told was very negative from the start and said he could guarantee the stains would come out. They were Normal wear stains, not big grease or dirt stains. The only stains were in two traffic areas. They also said the carpeting should be cleaned ever six months not once a year like I was... Read more

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  • Aug 21
  • Cleaning Services
  • Oscoda, Michigan
  • Stanley Steemer Carpet Cleaning Service
  • 115
  • REVIEW RATING 4/5

STANLEY STEEMER overbooked my appointment on 08/21/2015. They originally had been scheduled to clean my living room carpet between 2-5 p.m. They telephoned late in the afternoon stating that they would be unable to do the job until 6:30 p.m. or later. Contact with Allen (sp), the dispatcher, revealed that they would be unable to do the cleaning tomorrow, 08/22/2015, because they were booked, and... Read more

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  • Aug 20
  • Household Services
  • Bakersfield, California
  • 1
  • 1
  • 93
  • REVIEW RATING 4/5

I was quoted one price and given another higher price when they arrived at house Stanley Steemer also charged me $10.00 extra for each spot then left with the spots still there They tried to sale there $25 cleaning product. If they couldn't get the spot out why try and sale me there product I used shout it out and it came out I will never use Stanley Steemer again Don't charge extra ... Read more

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I just need to know if they run off a generator Add comment

  • Aug 16
  • BBB - Better Business Bureau
  • Brooklyn, New York
  • Stanley Steamer Grout Cleaning
  • 1
  • 1
  • 198
  • REVIEW RATING 4/5

I saw the ad on local TV about grout cleaning and I called and paid a lot of money to clean the tiles ( ceramic ) and grout in my 1 bed room apartment in downtown Brooklyn. After much ado they just sprayed some soap and vacuumed the floor. The grout was not cleaned with the brush and special cleaner as shown in the AD. I called them back and complained. 2 other people came and did the same... Read more

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  • Aug 14
  • Cleaning Services
  • El Monte, California
  • Stanley Steemer Carpet Cleaning Service
  • 1
  • 1
  • 65
  • REVIEW RATING 3/5

Hi It was very bad experience with them as not good service Read more

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  • Aug 13
  • Cleaning Services
  • Eugene, Oregon
  • Stanley Steemer Residential Cleaning
  • 1
  • 1
  • 185
  • REVIEW RATING 4/5

I had an accident in my car - a dozen eggs ended up in the driver's seat and several other spots. Not an accident, but an act of aggression. Still, the egg mess was located mostly in the driver's seat. I called Stanley Steemer and they told me that there was a minimum charge of $99. At first I thought Holy Cow! That's a lot for the inside carpet of a car, and I'm bringing the car to you! But I... Read more

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