Stanley Steemer Complaints and Reviews

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Stanley Steemer
Main address: 5500 Stanley Steemer Parkway 43016 Dublin OH
1-800-STEEMER, 800-783-3637, ,
  • 157+5 mobile complaints
  • $76.7K claimed losses
  • $473 average
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  • 1 day ago
  • Household Services
  • 41

first time calling to see about getting our carpets cleaned and ask a few questions. The (girl) that answered could not talk to me because she couldn't stop laughing long enough to say hello. How rude is that?? I asked for a manager but she came back to the phone telling me she was the manager. Very hard to believe!!! And very unprofessional. Does anyone know how to reach the actual manager? ... Read more

Was this review helpful? 3 1

     

  • Sep 26
  • Cleaning Services
  • Terryville, Connecticut
  • Carpet Cleaning
  • 2
  • 2
  • 220

I saw the ad for the $99 special and went on-line to order it, also I told them I needed the stairway cleaned also, they told me the price would be $173, so I emailed back and said what happened to the $99 special and they said it would be applied at time of service. When again I asked them to break the price down they said that 2rm plus stairs is $151 and the hallway was $22 and again I asked... Read more

Was this review helpful? 5 0

Terrible!!!!!! Rude technicians the price incresaed 60.00 when they got here!!!!! Will never use again ! They used my water and the floors do not even look good! 385.00 for 1/2 hour of work! Add comment

     

  • Sep 15
  • Cleaning Services
  • Medford, Oregon
  • Carpet And Upholstery Cleaning
  • 1
  • 1
  • 396

Gentlemen arrived within time indicated and were shown the living room carpet and stairs. I showed them the 1-year-old carpeting, pointed out the light stains and was told they would be easy to remove. They started on the stairs, then the carpet. After almost finishing the carpet I could still see where the sofa was located and was told, "..that's foot traffic and wear on the carpet" but the... Read more

Was this review helpful? 3 2

     

  • Sep 13
  • Household Services
  • Indianapolis, Indiana
  • Carpet Cleaning Service
  • 296

Called Stanley steamer yesterday for my "Down stairs carpet, which I clearly stated was my main concern, and my stairs, which makes since, since that's where all the traffic is. left my 21 yr son here while I go to gym come. I returned, the downstairs wasn't touched. They went up stairs did the two bed rooms and stairs and took the money from my son and left. called to complain, they listen to... Read more

Was this review helpful? 2 1

45 Days after service, stains started reappearing. What bothered me was that I paid for protection against stains reappearing. When I called Stanley, I was transferred to nobody. Add comment

     

  • Sep 03
  • Household Services
  • Service Appointment
  • 380

I made an appointment on line and had the appointment confirmed for between 12 and 2 pm. When it was about 1:30 and I received no call saying they were on the way, I called dispatch. The man said they were running late. I said that was NOT satisfactory because I am a lawyer and had scheduled appointments starting at 3 pm assuming it would take them an hour to do the work. Dispatcher said it... Read more

Was this review helpful? 5 4

     

  • Sep 02
  • Household Services
  • New Rochelle, New York
  • Appointment
  • 145

Called to make an appointment on 8/29/14 they said it would be between 12-3 pm on 9/2/14 waited from 12- 3pm call office at 3:30 whey told me it was canceled the person on the phone said he did not know why it was canceled. he called his dispatcher and he had no answer for me to tell me what was the issue was he then said to me the best he could do was to send a truck on thursday. i will not... Read more

Was this review helpful? 1 0

     

  • Aug 26
  • Cleaning Services
  • Lake St. Louis, Missouri
  • Carpet Cleaning Service
  • 368

We had Stanley quote our home over the phone $360... We hired them only to find out after they competed the job it was the twice the price $680.00 They did not move furniture and charged for the entire square footage even when some of the rooms had more the 1/2 of the floor space covered with furniture.Would not use them again competitors did just as good cleaning at 1/2 THE PRICE. I called to... Read more

Was this review helpful? 3 0

     

  • Aug 25
  • Cleaning Services
  • Carpet Cleaning
  • 1
  • 1
  • 357

I have used Stanley Steamer for 30 years and have always been satisfied, that is until now. I had my carpets cleaned on 8/22/14. It took longer to set up the equipment than it took to actually clean the carpets. Quite frankly, the carpets looked no better than before. I decided to wait until they were dry before making a final judgment. Also, there were a number of areas that were not even... Read more

Was this review helpful? 2 2
 
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